ICT Assistant (Supply Chain Management, Copenhagen)

Job summary

The ICT Assistant role is part of the ICT & Data Analytics Team within the Supply Chain Management Unit. This position is responsible for supporting the effective functioning of ICT services related to supply chain operations.

Qualifications

• Experience in installing and configuring application systems software and hardware.
• Proficient in monitoring and maintaining telecommunication systems and equipment.
• Strong troubleshooting skills for equipment malfunctions and operational needs.
• Ability to provide technical support for hardware and software applications.
• Experience in maintaining customized application software systems.

Responsibilities

• Install and configure collaboration and telecommunication equipment.
• Monitor daily operations of telecommunication systems and print/scan services.
• Conduct analysis and troubleshooting of equipment malfunctions.
• Act as the focal point for user requests and provide technical support.
• Maintain software and hardware integration, ensuring data integrity and security.
• Manage the ICT service catalogue and resolve level 1 support calls.
• Collaborate with global service desk systems and assist with internal business applications.
• Liaise with technical teams to address issues and enhancements.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with diverse teams.

Education

• Relevant degree or equivalent experience in Information Technology or related field.

Tools

• Familiarity with CRM and supply chain applications, telecommunication systems, and service desk software.