Head of Program Delivery (Remote, Europe)

Denmark
Posted 1 month, 4 weeks ago
Project Management

About the role

Job summary

This position involves leading customer implementations from contract signing to production launch, requiring a strong focus on delivery and execution. The role demands a leader who can navigate ambiguity, define project scopes, and ensure successful outcomes for complex software implementations.

Qualifications

  • Over 10 years of experience in leading complex enterprise software or technical implementations.
  • Proven success in managing projects from post-sale to deployment in high-expectation environments.
  • Strong background in personalization, search, recommendation systems, or related machine learning products.
  • Ability to distinguish between standard implementations and customer-specific adaptations.

Responsibilities

  • Manage the entire implementation lifecycle, ensuring accountability for delivery and communication.
  • Precisely define project scope at kickoff, identifying specific customer requirements and constraints.
  • Develop detailed delivery plans with milestones, timelines, and decision points, maintaining project momentum.
  • Act as the main driver for projects, holding teams and stakeholders accountable to plans.
  • Monitor and mitigate risks early, implementing plans to address potential delivery issues.
  • Create systems for tracking project progress and readiness across multiple implementations.
  • Collaborate with Solutions, Engineering, and Product teams to address customer needs effectively.
  • Facilitate structured communication, including customer updates and internal status reviews.

Skills

  • Excellent program management skills, including planning, risk management, and stakeholder alignment.
  • Strong judgment in managing scope and maintaining delivery quality.
  • Exceptional written and verbal communication skills in English; additional languages are advantageous.

Education

  • Relevant degree or equivalent experience in a related field preferred.

Tools

  • Familiarity with project management and tracking tools is beneficial.
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