Head of Program Delivery (Remote, Europe)

Job summary

This position involves leading customer implementations from contract signing to production launch, requiring a strong focus on delivery and execution. The role demands a leader who can navigate ambiguity, define project scopes, and ensure successful outcomes for complex software implementations.

Qualifications

• Over 10 years of experience in leading complex enterprise software or technical implementations.
• Proven success in managing projects from post-sale to deployment in high-expectation environments.
• Strong background in personalization, search, recommendation systems, or related machine learning products.
• Ability to distinguish between standard implementations and customer-specific adaptations.

Responsibilities

• Manage the entire implementation lifecycle, ensuring accountability for delivery and communication.
• Precisely define project scope at kickoff, identifying specific customer requirements and constraints.
• Develop detailed delivery plans with milestones, timelines, and decision points, maintaining project momentum.
• Act as the main driver for projects, holding teams and stakeholders accountable to plans.
• Monitor and mitigate risks early, implementing plans to address potential delivery issues.
• Create systems for tracking project progress and readiness across multiple implementations.
• Collaborate with Solutions, Engineering, and Product teams to address customer needs effectively.
• Facilitate structured communication, including customer updates and internal status reviews.

Skills

• Excellent program management skills, including planning, risk management, and stakeholder alignment.
• Strong judgment in managing scope and maintaining delivery quality.
• Exceptional written and verbal communication skills in English; additional languages are advantageous.

Education

• Relevant degree or equivalent experience in a related field preferred.

Tools

• Familiarity with project management and tracking tools is beneficial.