Head of Partner Experience (Denmark)

Job summary

This senior leadership role focuses on enhancing the partner experience within a global digital ecosystem. The position involves defining strategies for partner interactions, ensuring a seamless and data-driven experience, and transforming partner journeys into scalable systems.

Qualifications

• Significant experience in product or platform leadership, particularly in marketplace or ecosystem-driven environments.
• Proven track record in managing partner or supply-side experiences.
• Expertise in designing performance systems, ranking models, and quality frameworks.
• Strong analytical skills with a focus on data-driven decision-making.
• Experience in complex, cross-functional settings with multiple stakeholders.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead the strategy for partner and supply-side experience across the platform ecosystem.
• Develop and optimize partner-facing tools, including dashboards and performance systems.
• Enhance partner onboarding, engagement, and retention through scalable solutions.
• Implement systems for performance measurement and quality control.
• Collaborate with product, engineering, analytics, and operations teams to deliver effective solutions.
• Identify growth opportunities and translate them into product initiatives.

Skills

• Strong strategic thinking combined with hands-on execution.
• Experience in marketplace domains such as ride-hailing or delivery is advantageous.

Education

• Relevant educational background in a related field is preferred.

Tools

• Familiarity with data and AI-driven capabilities to improve partner experience.