Fraud Investigator

Job summary

This role involves investigating fraudulent activities to enhance online trust and protect consumers and businesses. The Fraud Investigator will collaborate with various teams to ensure the company's integrity and prevent fraudulent behavior.

Qualifications

• 1-2 years of experience in a related field such as trust & safety, compliance, data analysis, or basic fraud detection, or relevant academic/internship experience.
• Strong critical thinking skills and eagerness to learn about identifying patterns and outliers in data.
• Proactive and inquisitive mindset with a strong desire to solve complex problems.
• Attention to detail and pride in accurate case handling.
• Ability to work independently and as part of a team, welcoming feedback and mentorship.
• Excellent English communication skills for effective interaction with businesses and consumers.

Responsibilities

• Learn to conduct fraud investigations and create informative reports for stakeholders.
• Assist in preventing and addressing fraudulent activities on the platform.
• Research online fraud trends and convert findings into actionable insights.
• Collaborate with various departments to enhance fraud detection tools and procedures.
• Contribute to the development and maintenance of investigation policies and procedures.
• Participate in improving internal investigation processes.

Skills

• Critical thinking and problem-solving abilities.
• Detail-oriented with a focus on efficiency.
• Strong communication skills in English.

Education

• Relevant experience or academic background in fraud investigation or related fields.

Tools

• Familiarity with fraud detection tools and data analysis techniques is beneficial.