Floor Manager (Retail, Copenhagen)

Job summary

The Floor Manager will be responsible for enhancing customer experiences in a flagship retail store. This role involves leading a dedicated team to create a welcoming environment while ensuring operational excellence and driving sales performance.

Qualifications

• Previous experience in retail operations, preferably in fashion.
• Strong customer engagement skills, prioritizing customer needs.
• Genuine interest in products and enthusiasm for sharing this with customers.
• Open to feedback and personal development opportunities.
• Excellent communication skills for effective team and customer interactions.
• Adaptable to changing priorities and customer requests.
• Willingness to work varied hours, including evenings and weekends.

Responsibilities

• Provide high-level customer service through expert styling and product knowledge.
• Analyze sales data to improve department performance in collaboration with management.
• Lead and motivate Sales Advisors to meet service and presentation standards.
• Support recruitment, onboarding, and training of new team members.
• Identify and develop future talent within the team.
• Oversee daily store operations to ensure efficiency and brand alignment.
• Act as a brand ambassador to deliver exceptional customer experiences.
• Step in as Store Manager when necessary to maintain leadership continuity.

Skills

• Proven ability to lead and motivate teams in fast-paced environments.
• Understanding of retail KPIs and their application in driving performance.

Education

• Relevant experience in retail management or a related field is preferred.

Tools

• Familiarity with retail management software and sales analysis tools is beneficial.