Business Resolution Manager (Aerospace, Kastrup)

Job summary

The Business Resolution Manager plays a crucial role in a dedicated team focused on problem-solving across various functions within a multinational organization. This position involves managing complex initiatives that enhance customer satisfaction and operational efficiency in the aerospace sector.

Qualifications

• Minimum of 3 years of commercial business experience in the aviation aftermarket supply chain.
• Strong analytical skills with the ability to understand both detailed and overarching issues.
• Proven stakeholder management and communication skills, both written and verbal.
• Experience in product management, sales/customer service, supply chain management, or logistics, preferably in aviation.
• Proficiency in Google Workspace; familiarity with SAP or other ERP systems is advantageous.
• Fluent in English; knowledge of additional languages is a plus.
• Bachelor's degree in Economics, Marketing, Engineering, Aerospace, or a related field; Master's degree preferred.

Responsibilities

• Oversee the availability of technical and commercial data to ensure effective parts supply management.
• Investigate and resolve discrepancies in part configurations.
• Troubleshoot issues related to part numbers or orders, addressing supplier or data challenges.
• Serve as a trusted advisor to stakeholders in various departments, including Support, Program Management, and Supply Management.
• Identify and escalate operational challenges through appropriate channels.
• Proactively support operational teams with innovative solutions to enhance customer satisfaction.
• Act as an escalation point for functional issues and resolve bottlenecks affecting operations.
• Foster relationships with functional teams to better understand and address issues.
• Represent the Business Resolution Management team and maintain a personal connection with operational functions.

Skills

• Excellent commercial acumen and understanding of the aviation industry.
• Advanced analytical and problem-solving skills.
• Strong communication and interpersonal skills.

Education

• Bachelor's degree in a relevant field; Master's degree preferred.

Tools

• Google Workspace, SAP or other ERP systems.