Assistant Front of House Manager

Job summary

Seeking an experienced Assistant Front of House Manager to oversee daily operations at a diner. This role involves supervising the front of house team, ensuring service quality, and maintaining the establishment's standards.

Qualifications

• Experience in the hospitality industry is required.
• Commitment to the role for at least 12 months is essential.
• Previous leadership, shift lead, or supervisory experience is necessary.

Responsibilities

• Supervise daily service and manage the front of house team.
• Step in to manage the floor in the absence of the Front of House Manager.
• Maintain the diner’s appearance, reputation, and service standards.
• Oversee drink preparation and ordering processes.
• Ensure quality control of food and drinks before serving.
• Plan orders for equipment or ingredients based on shortages.
• Address and resolve any operational issues or defects.
• Participate in hiring, training, and managing the front of house staff.
• Assist in scheduling and approving team hours.
• Utilize managerial tools for data-driven operations.
• Foster a cooperative and respectful work environment.

Skills

• Excellent customer service and communication skills.
• Ability to thrive in a fast-paced environment.
• Strong attention to detail and accuracy.
• Team-oriented with flexibility to work evenings, weekends, and holidays.
• Interest in wine, cocktails, and Italian cuisine is preferred.
• Experience in budget and KPI management is a plus.

Education

• Relevant experience in hospitality is required.

Tools

• Familiarity with managerial tools and data-driven operations is beneficial.