IT Service Desk Analyst, Paternity Cover

Are you passionate about technology and eager to assist others? and ready to deliver exceptional IT support to our end-users? If this sounds like you, and you are ready to take on a broad area of responsibilities, then you could be our new colleague. ​ 

Your new position 

Currently, we are looking for an experienced IT Service Desk Analyst to cover for our colleague who are leaving for paternity leave. In this role, you will be serving as a key contact for IT assistance and collaborating closely with our global IT team to ensure a seamless IT experience for everyone.

You will provide primarily on-site support for technical issues related to computers, phones, and other tech equipment. You will take ownership of technical problems by asking the right questions, understanding the needs of your users, and efficiently resolving issues to their satisfaction.

The role will be from December 1, 2025 (or when possible) to June 30, 2026.

We offer exciting responsibilities: 

• Troubleshoot everything from laptops, printers, mobile devices, software to networking and more with timely, thorough problem-solving.
• Manage PC inventory and set up workstations for new hires, including assembling, imaging, and deploying computers and other necessary equipment.
• Keep our documentation and guides clear, organized, and up to date.
• Coordinate upgrades or repairs and escalate issues to other IT staff when necessary.
• Escalate tickets to Tier II/III teams and third-party service providers when needed.
• Provide basic advice and assist with user training and onboarding/offboarding.

Your profile

As a person you are able to take initiative and work independently and have strong organizational and time management skills. You have a genuine curiosity about technology and a proactive approach to problem-solving

• Excellent communication skills – written and verbal - able to make complex technical ideas easy for anyone to understand.
• Constantly strive to improve our working processes and procedures.
• Experience working in a mainly cloud-based environment.
• Solid knowledge of Microsoft products, including Active Directory, Microsoft 365, Azure/Entra ID, Microsoft Office, and Windows 10/11.
• Experience in pharma/biotech, especially with growing companies would be useful.
• Experience with mobile devices (Apple, Android, iPads) and Intune MAM/MDM is a plus.

Your new team 
IT Service Desk is a part of the IT Infrastructure and Operations team and an integrated part of Zealand Pharma global IT. We collaborate closely with the rest of the Operations team, People & Organization and people across all of the organization.  

Let’s bond and be bold ​ 
We have a unique culture, characterized by excellent teamwork and strong engagement across the organization.​ And we want you to help us strengthen this culture. 

Making bonds is at the core of everything we do. From discovering and developing the best new peptide drugs for patients, to engaging with our partners or connecting with each other.​ We bond through curiosity and playfulness as a team, allowing ourselves to challenge common thinking and drive future innovation. Join us and let’s bond and be bold ​ 

Interested in bonding with us? Then please apply no later than November 2, 2025, or as soon as possible. The applications will be reviewed as they come in. While a cover letter is not required, please include a few sentences in your CV explaining your motivation for applying.

For further information, please contact Head of IT Service Desk, Dorte Engelund Thybring -dthybring@zealandpharma.com. We are committed to an inclusive recruitment process and welcome applications from all job applicants. 

About Zealand Pharma A/S  

Zealand Pharma A/S (Nasdaq: ZEAL) is a biotechnology company focused on the discovery and development of peptide-based medicines. More than 10 drug candidates invented by Zealand Pharma have advanced into clinical development, of which two have reached the market and three candidates are in late-stage development. The company has development partnerships with a number of pharma companies as well as commercial partnerships for its marketed products. Zealand Pharma was founded in 1998 and is headquartered in Copenhagen, Denmark, with a team in the U.S. For more information about Zealand Pharma’s business and activities, please visit www.zealandpharma.com.