Senior Operations Specialist

Introduction

Regulations across our markets are evolving fast - from food safety rules to language requirements, vehicle registrations, contract model changes and more. Every new requirement impacts courier supply: conversion rates, time-to-convert, churn, and forecasting becomes harder.

As our Supply Compliance & Risk Senior Specialist, you will connect the dots between regulatory changes and our courier supply reality. You’ll partner closely with the teams implementing new compliance requirements, assess risk early, translate impact into clear assumptions, and help our Supply teams prepare for what’s coming. Your work will keep our growth predictable, our teams aligned, and our supply resilient.

What you’ll be doing

• Monitor compliance and regulatory changes across North region markets and assess their impact on courier supply, including acquisition, conversion and activation.
• Quantify supply risks: conversion shifts, time-to-convert, CAC implications, pool health, churn patterns, and forecasting uncertainty.
• Partner with cross-functional teams (Legal, Compliance, Operations, Marketing, Finance) to ensure supply considerations shape implementation plans.
• Facilitate timely escalations to markets and senior stakeholders, with clear risk framing and recommended actions.
• Build assumptions for impact on KPIs, budgets, workload, and acquisition plans; align with Supply teams on timelines and mitigation strategies.
• Prepare structured briefs and playbooks that translate regulatory changes into clear operational steps for Supply.
• Track the execution of compliance-driven changes and evaluate their real-world impact on supply predictability and performance.

Our humble expectations

Must-haves

• Experience in Operations, Growth, or Supply roles where change or regulatory shifts influenced performance.
  Strong analytical skills - able to interpret performance metrics, quantify impact, and support short- to mid-term forecasting.
• Experience building simple operational models or forecasting frameworks that translate regulatory or funnel changes into expected business outcomes.
• Ability to connect technical/legal changes to operational consequences for funnel health, churn, or forecasting accuracy.
• Confident communicator who can align stakeholders across functions (Legal, Compliance, Ops, Marketing).
• Experience preparing structured recommendations, risk assessments, or impact briefs for senior stakeholders.
• Comfortable working with ambiguity: can bring structure to unclear asks, work with incomplete information, and adapt as requirements evolve.
• Familiar with modern tools, including the practical use of AI or GPT-based assistants to improve speed, structuring, or analysis.
• Fluent in English (written and spoken).

Nice to have

• Exposure to multi-country operations or markets with frequent regulatory change.
• Familiarity with courier onboarding or supply acquisition funnels.
• Experience working with dashboards or data tools (Looker, Tableau, Data Studio, SQL basics).
• Background collaborating with Legal, Compliance, or Policy teams.

Next steps

If this sounds like the right challenge, we’d love to meet you.
The process includes conversations with the hiring manager, a practical assignment focused on structuring risk and impact, and a final cross-functional discussion.