Procuct Support Engineer

Onsite in Copenhagen
Permanent full-time position
Twoday

About the role

We are looking for a proactive and service-minded Product Support Engineer to join our team in Nordhavn. In this role, you will support and troubleshoot issues related to our own software products, ensuring high-quality experiences for our customers and users. You will act as a key link between users, product teams, and engineering, helping to resolve issues and improve our solutions.

Key responsibilities
  •  Provide 1st and 2nd line support for our products and services
  •  Investigate and troubleshoot application, integration, and environment-related issues
  •  Handle incoming support requests via ticketing systems and ensure timely resolution
  •  Collaborate with development teams to resolve complex issues and bugs
  •  Reproduce and document issues clearly for engineering teams
  •  Monitor system behaviour and identify recurring issues or improvement areas
  •  Maintain and improve internal documentation and knowledge bases
  •  Support onboarding of new customers/users to our products
  •  Contribute to continuous improvement of support processes and product quality

About you
  •  Experience in a Product Support-, Technical Support or similar role
  •  Strong troubleshooting skills within software applications and systems
  •  Understanding of web technologies, APIs, or integrations is a plus
  •  Familiarity with structured support processes and ticketing systems
  •  Ability to analyse issues and communicate clearly with both technical and non-technical stakeholders
  •  Service-minded with a strong sense of ownership
  •  Fluent in English and Danish
  •  Relevant education at minimum Bachelor level

What we offer
  •  A central role in a product-focused and collaborative team
  •  Modern office in Nordhavn, Copenhagen
  •  Opportunities for professional development and growth
  •  A dynamic environment with close collaboration between support, product, and engineering
  •  Competitive salary and benefits package

The process

• Introductory call with a Talent Acquisition Partner

• Online interview with the Hiring Manager

• On-site interview in Nordhavn

About Twoday

Twoday has modern offices across more than 30 locations in Norway, Sweden, Denmark, Finland, and Lithuania. We offer an engaging working environment with strong professional expertise and a collaborative culture. With us, you will have the opportunity to develop both professionally and personally in an international and innovative organisation.

Diversity & Inclusion

Do you feel that you do not meet every requirement?

Studies show that women and other underrepresented groups are less likely to apply if they do not match every criterion. At Twoday, we are committed to building an inclusive workplace and encourage you to apply if this role appeals to you — even if your experience does not fully match the job description.