Posted on: April 24, 2026
About the Role
We are looking for a commercially savy Vice President, Global Customer Success to lead, scale, and build out our global Customer Success organization. This is a high-impact leadership role where you will define the vision, operating model, and strategy that ensures our customers achieve measurable value, driving adoption, retention, expansion, and advocacy worldwide. You’ll combine executive leadership with hands-on engagement while building a world-class Customer Success function.
In this role, you will own the global Customer Success function, with direct leadership of the EMEA and and dotted-line leadership of the North America and APJ Customer Success organization. You will work in close alignment with regional leaders and cross-functional stakeholders to ensure consistency, performance, and impact across all markets.
What You’ll Do
Global Leadership & Strategy
Define and execute the global Customer Success vision aligned with company growth goals
Build scalable frameworks including segmentation, playbooks, and customer health models
Establish and track OKRs across NRR, GRR, churn, upsell, and customer satisfaction
Lead and develop a high-performing global CSM and Renewal organization
Customer Success Excellence
Leverage to do drive excellence and scale
Ensure delivery of measurable customer value through structured success planning
Standardize processes, reporting, and engagement models globally
Act as an executive sponsor for key strategic accounts
Renewals & Growth
Lead the global renewal function with a focus on predictability and risk mitigation
Build scalable renewal strategies, including pricing and forecasting models
Drive collaboration between Customer Success and Sales to maximize expansion opportunities
Cross-Functional Leadership
Partner with Sales, Service, Customer Support, Product, Marketing, Finance, and RevOps to optimize the customer lifecycle
Translate customer insights into product innovation and go-to-market improvements
Champion operational clarity and accountability across teams
Operational Excellence
Implement scalable processes, automation, and best practices globally
Drive data-led decision-making through dashboards, KPIs, and forecasting
Continuously improve customer success programs and methodologies
What You Bring
Proven track record leading global Customer Success teams, ideally in a PE-backed SaaS environment
Hands-on leadership style with ability to engage directly with key customers
Strong commercial acumen (forecasting, negotiation, expansion strategy)
Deep knowledge of Customer Success frameworks and lifecycle management
Experience with renewals, pricing strategies, and churn mitigation
Strong analytical, presentation, and operational design skills
Personal Attributes
We are looking for a strategic thinker who can simplify complex challenges into scalable, practical solutions. The ideal candidate is an exceptional communicator, comfortable engaging across different cultures and organizational levels. They bring a strong customer-first mindset, combined with a focus on execution and delivering results. Additionally, they are resilient, proactive, and highly driven, thriving in fast-paced and dynamic environments.
Other information
Type of role: Permanent, Full-time
Location: Europe
Start date: As decided
About Truvio
Truvio brings together established Microsoft Dynamics ISVs in one unified company, delivering a single, intelligent product portfolio built exclusively for Dynamics 365.
We help customers and partners close the ERP Value Gap by unifying finance, operations, and commerce within a Microsoft-native suite. By embedding deep domain expertise and AI-driven automation directly into Dynamics 365, Truvio aligns ERP capabilities with real-world complexity, automating repeatable work, guiding exceptions, and keeping processes compliant and in flow.
We have over 450 employees with employees from all over the world.