Staff Engineer - Cloud Engineering

Today, we are an Engineering team of 100+, with offices in Copenhagen HQ, London, and Edinburgh. We work and deliver as a team. The environment that we cultivate includes working with great people who support each other every step of the way, while at the same time encouraging you to bring your best ideas and contributions every day. Everyone’s opinion matters, and you can help come up with the next big idea that will bring Trustpilot forward. Join our team and shape the way we work. Are you ready to contribute to our mission?

As a Staff Engineer in the Cloud Engineering team, you'll work with the engineers in our global engineering department, shaping how millions of people experience Trustpilot.

What you’ll be doing:

• Working within the Cloud Engineering team to make Trustpilot’s clouds safer, more secure, stable, scalable, and more cost-effective.
• Collaborate with the staff engineering cohort to agree on technical approaches to platform-wide problems.
• Bring the product delivery teams together with the Cloud Engineering team to create cohesive, achievable plans, aligned with company goals, key milestone deadlines, and user experience standards.
• Develop, implement, and share innovative strategies to ensure the quality, production readiness, scalability, and ongoing health of our apps and systems.
• Participate in a 24/7/365 on-call rota to support the Trustpilot platform.
• Manage and mitigate high-risk elements of projects, effectively communicating issues, risks, and dependencies with stakeholders.
• Team up with engineering leadership and the staff engineering cohort to recruit, develop, and support highly qualified professionals.
• Regularly impart your knowledge and pursue opportunities to instruct others in technologies, standards, and best practices.
• Cultivate a collaborative environment, actively listening to and integrating diverse perspectives to reach shared goals.

Your experience has given you:

• Several years of experience in Software Engineering at a Senior, Principal, or Staff Engineer level.
• Extensive experience with cloud services (e.g., AWS), AWS (Cloudfront, WAF, API Gateway, ECS, Lambda, SNS, SQS).
• Knowledge of Terraform, Cloudformation, and Typescript-based Full-Stack service/microservice Development (e.g., Node.js)
• Experience with modern frontend technologies (e.g., React, Vue.js)
• Highly adept, detail-oriented professional with the ability to develop and execute strategic plans.
• Comprehensive knowledge of Agile methodologies.
• Experience delivering scalable systems that solve complex technical challenges at scale.
• Extensive stakeholder management experience with a focus on working across multiple functions/domains and the ability to create alignment across diverse teams.
• Experience in mentoring and helping other engineers grow their technical skills.
• A commitment to contribute to the future of Trustpilot, and the ability to make crucial technical decisions pragmatically.
• A customer-centric and solution-oriented mindset with a bias towards action.
• The ability to communicate complex problems easily to a diverse group of stakeholders.
• Exposure to or experience with App development (iOS, Android, and cross-platform frameworks)

Who you are:

• You are a lifelong learner across all areas, constantly seeking to expand your own knowledge and help others grow.
• You constantly look to raise the bar for yourself and those around you in everything you do.
• You are a leader who sets the standard, not just through code, but through the day-to-day work, the culture, and values you promote.
• You believe that diversity in teams enhances the quality of work and leads to better outcomes.
• You promote a culture of continuous feedback and learning.
• You lead through influence, setting patterns others want to follow.

Some relevant technologies and services we use (this is informative, not requirements):

• Infrastructure: AWS (Cloudfront, WAF, API Gateway, ECS, Lambda, SNS, SQS, ...), Docker
• Languages: Terraform, Cloudformation, Typescript, Node.js, C#
• Frontend: React, Next.js, CSS Modules, SASS, Styled Components
• Backend: Node.js
• Database: MongoDB, DynamoDB, PostgreSQL, BigQuery

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• Restricted Stock Units
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops 

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!