Accounts Payable Manager (P2P)

At Trustpilot, we’re on an ambitious journey to modernise how we manage spend, payments, and supplier relationships globally. As a high-performing, publicly listed FTSE business, we operate across multiple entities and currencies — with the governance, accountability, and controls you’d expect of a regulated environment.

We’re investing boldly in scalable systems, automation, and talent to build a world-class Procure-to-Pay (P2P) capability.

We’re now seeking an Accounts Payable Manager who can elevate our AP function from operational excellence to strategic value creation. You’ll lead a small team through transformation — including the roll-out of our new procurement orchestration and invoice automation platform — while ensuring accuracy, control, and scalability across our global footprint.

What you’ll be doing:

1. Global Leadership & Delivery

• Lead the Accounts Payable function across multiple global entities, currencies, and time zones.
• Ensure all AP processes are accurate, timely, and compliant with local tax, VAT, and regulatory requirements.
• Manage global payment runs and ensure adherence to contractual and policy-based payment terms.
• Oversee Travel & Expense (T&E) and corporate card programmes, ensuring adherence to policy and visibility of spend.

2. Process Optimisation, Automation & Transformation

• Champion the design, implementation, and adoption of our new P2P platform, streamlining vendor onboarding, purchase orders, and invoice processing.
• Identify and deliver automation opportunities using AI, OCR, or RPA to reduce manual intervention and cycle times.
• Establish and monitor key AP performance metrics (e.g. invoice turnaround time, exception rate, cost per invoice, on-time payment %).
• Partner with Procurement, IT, and Corporate Systems to integrate AP processes with upstream and downstream systems (ERP, finance, reporting).
• Lead training, change management, and communication to embed new ways of working across global teams.
• Develop standard operating procedures, dashboards, and insights to enhance compliance and decision-making.

3. Controls, Compliance & Audit

• Own AP policies, approval hierarchies, and purchasing controls in collaboration with Finance and Procurement.
• Ensure vendor master data governance, segregation of duties, and internal controls meet audit requirements.
• Partner with Legal and Tax to ensure compliance on VAT, withholding taxes, and cross-border payments.
• Support internal and external audits, proactively addressing findings and maintaining robust documentation.

4. People Leadership & Development

• Lead, coach, and inspire a high-performing AP team, building a culture of accountability and collaboration.
• Create development pathways, cross-training, and succession plans to grow future leaders.
• Foster close working relationships with Procurement, Finance, and business stakeholders to ensure alignment on priorities.

Who You Are

• Experienced leader in Accounts Payable or Procure-to-Pay, ideally within a multi-entity, international and regulated or listed organisation.
• Proven success implementing or optimising P2P / ERP systems 
• Strong understanding of global accounting principles, VAT / tax compliance, financial controls, and audit frameworks expected in a PLC.
• Analytical mindset — confident with Excel / Google Sheets and data visualisation tools.
• Collaborative communicator able to influence senior stakeholders and lead cross-functional change.
• Energetic, proactive, and comfortable balancing strategic transformation with operational accountability.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops 

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

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