Posted on: April 17, 2026
Job Description
As Soft Service Lead, you’ll shape and elevate workplace services for thousands of colleagues—driving innovation, leading partnerships, and creating environments where people thrive every day. If you’re service-minded, commercially aware, and energized by collaboration, this is your chance to make a real impact.
Please note: This role is at Lead Professional level, and we do not offer relocation.
Core Responsibilities
Working on the continuous improvement of our workplace experience and facility services by successfully driving implementation of industry leading practices and innovation initiatives
Act as Single Point of Contact and SME within area of responsibilities
Support the day-to-day operations in the offices as well as ensuring a structured and caring leadership approach of an external team with focus on well-being, success and motivation
Proactive approach to key stakeholder management both internally and externally (i.e. with external facility service partner Vendor management and performance follow-up
Budget awareness and understanding of commercial mechanisms
Involve and coordinate with internal stakeholders (Local Facility, Operation, Procurement, Finance, EHS, etc.)
Ensure timely communication of changes impacting both colleagues and employees to partner.
Play your part in our team succeeding
The role is part of Workplace Operations HQ & Nordic, bringing great Workplace Experiences to live every day for more than 6,000 colleagues. Collaborating closely with our external facility services provider, responsibilities will be to manage the operational workplace of the offices to give our employees a great workplace experience every single day. This is front of house where key stakeholders will come from many different cultures and will be at all levels, so a positive service-minded approach and a role-model for others is key.
Do you have what it takes?
The ideal candidate brings operational experience, ideally within food service/catering or similar as well as commercial awareness, including budgets and an understanding of service delivery agreements. You are team player who build and maintain strong trusted relationships with key business partners and can ensure compliance across processes and policies.
You might be brilliant in Excel, strong in SAP, great at building clear and engaging presentations, or the kind of person who naturally creates structure, energy, and momentum around you. Whatever your strengths are, we would love to hear about them, because we believe the best teams are built from different perspectives, complementary skills, and people who enjoy succeeding together.
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect:
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.