Senior Service Design Manager

Job Description

Are you a curious, collaborative and inspiring Design Leader ready to take on your next exciting challenge in an international environment?

Then join our dynamic, multi-disciplinary team, and play your part in impacting how we create insights-driven and innovative products within our Consumer and Marketing digital product space . You will be advocating user-centric design both by working on products and leading a team of designers.

Responsibilities

• Lead, inspire and coach a team of service designers

• Recruit and build a talent pipeline across design, including staffing, coaching and assessments

• Actively collaborate with key senior stakeholders across the organisation

• Facilitate a learning mindset across business, product, engineering and design by maintaining, developing and sharing insights on key methodologies, approaches and market trends in the industry 

• Drive, conduct and align user research and service design across products when needed

• Together with a team of design leaders, build a design culture and community of openness and trust, care and empathy. Focus on people growth, bringing fun and creativity in play everyday

Requirements

• A true team player with strong collaboration skills and ability to create relations and impact across teams

• Curious, energetic and positive attitude

• Strong communication skills and business understanding with the ability to sell in opportunities and initiatives to senior stakeholders

• Thrive in navigating complex stakeholder landscapes

• Experience in agile development, application of agile techniques and delivery processes

• Promotes adoption of agile methodologies to secure outcome-driven mindsets in product teams

• High emotional intelligence and understanding of team dynamics

• Lead with empathy and ability to set clear direction

Nice to have

• Experience designing or leading digital marketing products or platforms

• Experience working on products supporting campaign planning, campaign execution, or marketing content creation workflows

• Understanding of user needs and workflows within marketing teams or campaign-driven organisations

• Experience with projects or products with a finance, commercial, or data-driven optimisation focus

• Exposure to marketing technology ecosystems (MarTech) or internal enterprise tools for marketing operations

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.