Job Description

Are you passionate about Quality Management and Automotive Standards, while always looking for the highest quality for Customer Services and Products? 

Then this is a unique opportunity to bring your quality management background, expertise in automotive quality standards as well as excellent communication and collaboration skills into play and join our accelerating journey with the LEGO® SMART Play System!

No relocation assistance is offered for this position.

Core Responsibilities

In this new position as Quality Manager Specialist, you will primarily be working with internal and external quality management by supporting our program with the newly announced LEGO SMART Play System. You will ensure the highest quality of our products and services delivered to these customers, while emphasizing sustainable practices and customer satisfaction. More specifically, you will be operating on levels as:   

Operational level (80%):

• Analyze and communicate customer feedback to enhance service quality.

• Establish and implement procedures for handling customer inquiries and complaints.

• Collaborate with the quality team to actively address customer complaints and establish corrective actions for resolution.

• Support and develop 8D handling processes and improvement programs for current cases.

• Collect, measure, analyze, monitor and report customer satisfaction data.

• Work with the Customer Quality Management team to standardize processes, and with the Part External Manufactured team.

Tactical level (20%): 

• Ensure that customer requirements are met, implement necessary changes, and communicate them effectively.

• Report on customer service performance and escalate issues when needed.

• Lead significant customer incidents and complex service projects.

• Ensure standardization across customer service operations and support both local and global teams in the implementation of new processes or technologies.

• Foster collaboration between customer service, engineering, R&D teams, and our supply chain.

• Collaborate with Procurement on decisions affecting the customer quality team.

Play your part in our team succeeding

You will join the Quality and Health & Safety (QEHS) team, which plays a key role in the Billund Moulding & Qualification organization. The team consists of seven dedicated colleagues ensuring the quality and safety of LEGO® products and workplaces. They handle non-conformity issues in alignment with global standards, focusing on maintaining high-quality benchmarks. 

Do you have what it takes?

The ideal candidate brings 5+ years of proven Quality Management experience specializing in automotive quality standards and processes. You have a strong technical background, ISO 9001 lead auditor experience, as well as an outstanding ability to communicate and coordinate effectively. Furthermore, you have:  

• Proven track record in implementing new quality technologies, processes and standards, e.g. from the automotive industry.

• Experience working in an international company and/or collaborating with a diverse supplier/customer portfolio.

• Strong drive for continuous improvements and ability to deliver needed solutions to succeed. 

• Skills to lead, motivate, train, and develop relevant stakeholders.

• Team player with a playful, positive and curious attitude.

• Proficiency in English.

Furthermore, it would be an advantage, if you have knowledge about: 

• Six Sigma, FMEA and control plans.

• Customer escalation processes.

• R@R and line release processes for new products.

• Deviation processes and documentation.

• Logistics agreements with OEM suppliers and how to manage binding/non-binding zones.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.