Quality Manager

Job Description

Bring your interest for working with quality requirements, founded in consumer perceived quality and your great collaboration skills to the table, to help shape one of the most important tools in The LEGO Group for quality requirement setting and management!

Core Responsibilities

• Take lead in quality cases related to model and building experiences.
• Be the driver of reporting and presentation materials, building the storylines of quality cases and learning scenarios towards key stakeholders across The LEGO Group.
• Based in the consumer experience you will secure risk identification across the product portfolio and support with registration and mitigation of these.
• Support development of platforms e.g materials, decorations and colors – and bridge consumer expectations towards the quality levels of these.
• Explore new ways of using data sources to learn more about the consumers and their expectations towards our quality and the LEGO experience.

Play your part in our team succeeding

We are Consumer Perceived Quality. Our purpose is to be the “Voice of the Consumer”. We listen to and monitor consumer complaints and report quality problems to the business.

Do you have what it takes

• Proven experience in business related field.
• Capabilities in data and analysis methods and root cause analysis, especially in PowerBI
• Demonstrated report building/presentations of quality cases/product development cases leading to business decisions.
• Translation from Critical to Consumer findings/insights formulated to a new Quality requirement to be documented in our quality standards.
• Phenomenal collaboration skills and communication skills – Both written and verbal.
• Graphical skills that will support the reporting and presentation of quality messages to the business and confident in presenting these to an audience.

It would be beneficial to have:

• Curiosity around consumer goods and consumer experiences, and consumers perception of product value and quality
• Confident to engage with teams and stakeholders around the organization.
• Open and curious personality.
• Self driven and able to structure your own workday.
• Previous experience working in the LEGO Design Organization will be a benefit, but is not a must.

The position is based in Billund, DK and relocation support is not offered for this role.

#LI-RR1

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.