Promotions Operations Manager

Job Description

Help shape the magic of LEGO®! As Promotions Operations Manager, you’ll lead the end-to-end operationalisation of our promotions engine across regions and channels, ensuring plans translate into accurate, high-quality execution. From governing Gift with Purchase (GWP) inventory and driving launch readiness, to building visibility tools and embedding smarter, automated ways of working, you’ll be the engine behind seamless delivery and a single source of truth for senior collaborators worldwide.

We're pleased to share that we offer a hybrid working week arrangement called Best of Both, requiring 3 days in the office location and 2 days from home.

No relocation or visa assistance is offered for this position.

The closing date for all applications will be 26th March 2026.

Core Responsibilities

• Lead global promotions go-live – Ensure accurate, on-time setup and QA of all promotions across regions and channels.

• Align plans with system capability – Bridge Promotions planning and engine functionality, proactively resolving risks before launch.

• Own GWP inventory governance – Drive end-to-end visibility, tracking and risk management from production to channel readiness.

• Create a single source of truth – Deliver clear dashboards, reporting and in-year promotional updates for promotional planning and execution purposes.

• Drive operational excellence & automation – Improve processes, embed scalable ways of working, and lead change across the promotions ecosystem.

• Lead cross-functional alignment and influence – Build strong partnerships across Promotions, Operations, Planning and Finance, using data and credibility to drive decisions and ensure execution excellence.

Do you have what it takes

• End-to-end operational delivery experience – Proven track record managing complex processes across multiple internal teams, ideally within retail, operations, supply chain ops or distribution.

• Governance & risk management approach – Strong ability and experience in highlighting execution risks early, implement controls, and ensure accuracy, compliance and on-time delivery.

• Change & process improvement capability – Experience driving transformation, embedding scalable ways of working, and taking others on a change journey.

• Data & reporting proficiency – Comfortable working with dashboards and BI tools (e.g., Power BI), partnering with data teams to develop visibility and a single source of truth.

• Stakeholder influence & gravitas – Confident communicator who can challenge constructively, align cross-functional teams, and engage senior leaders with clarity and credibility.

• Fluency in English both written and verbal.

#LI-MD1

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.