Technical Quality Analyst

Job Summary:

The Technical Quality Specialist serves as a key point of contact between internal and external customers for all quality and food safety-related queries. This role is responsible for managing customer documentation, facilitating communication between the plant and customers, and supporting various quality and commercial processes. The specialist will also be responsible for maintaining and updating quality-related systems and documentation, as well as providing support for customer projects and requests.

Key Responsibilities:

• Documentation Management:

  • Complete customer documentation according to defined regional categories.

  • Update and upload product packets in the Global TQ SharePoint or Portal information

  • Ensure the BOT spreadsheet is consistently updated.

• Communication and Coordination:

  • Facilitate communication with the plant and ensure smooth interaction between quality plant, customer, sales team, and customer service.

  • Support customer project meetings when necessary, in collaboration with SAM and PM.

• Regulatory Compliance:

  • Summarize checks to regulatory, quality, and analytical departments for points that cannot be confirmed.

  • Review customer certification requests (e.g., Halal, Kosher, Organic, GMO) and ensure the plant addresses them correctly.

• Quality Assurance:

  • Guarantee that quality complaints are accurately entered into the system and facilitate their resolution.

  • Review and approve/reject specifications and PIS in workflow, ensuring all necessary information is available.

• Audit and Reporting:

  • Fill out the audit calendar/tracking document with audit dates.

  • Draft notifications of quality changes to be shared with the CS team.

  • Prepare monthly metrics reports

• Customer Interaction:

  • Issue and manage various letters (e.g., SLE, pesticides, heavy metals, mycotoxins) for products manufactured in the region.

  • Upload and respond to questionnaires and documents in selected customer portals.

  • Guarantee that NDAs are signed by customers for proprietary information.

• System Management:

  • Upload documents on TG system and approve connections.

  • Ensure standard replies and T&L website are offered as the first pass, escalating to EHS through Responsio if needed.

Key Deliverables:

• Achieve SLA’s (Service Level Agreements) for customers.

• Ensure documentation relevant to plants and products is up to date.

• Participate in regular review meetings with key stakeholders to identify and implement improvements.

• Support customer portals according to business needs.

• Collaborate with other regions in the implementation of new processes

• Achieve specific individual, team, and regional objectives.

• Promote and support a cross-functional integrated approach to achieve and deliver on SLA’s.

Qualifications, Skills, and Experience:

• Bachelor’s degree in Food Science, Quality Assurance, Regulatory Affairs, or a related field.

• Professional English level is a must.

• Attention to detail

• High standard of professionalism in all communications

• Experience in quality within the food industry is highly desirable

• Advance knowledge in all the Microsoft tools (excel, word, power point must).

• Knowledge of food safety standards, GMP, and HACCP.

• Ability to provide concise and accurate reports in a timely manner.

• Knowledge of SAP, Power BI, SharePoint, Salesforce is desired.

• Diplomacy and strong interpersonal skills.

• Flexibility, team skills, result-oriented, self-motivated/driven, independent learner, and the ability to work with customers.

• Strong organizational skills with the ability to manage multiple priorities and tasks simultaneously in a fast-paced environment.

• IT/Computer literate.

• Project management experience is an advantage.

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.