Front Desk Clerk

1 Hotel Copenhagen is centrally located at the intersection of the city’s vibrant Latin Quarter and its historic heart; it will feature 282 rooms including 30 suites.  With a Green-Michelin-starred Chef at the helm, the property will also feature locally sourced, seasonal cuisine as eclectic as the city itself at the signature restaurant and bar. Guests and locals alike can find tranquility in the nature-inspired Bamford Wellness Spa, connected with the natural world in the property’s urban garden complete an on-site bee hotel, or embark on an adventure, exploring Copenhagen's rich tapestry of parks and museums on bike.   

As a Front Desk Clerk at 1 Hotel Copenhagen, you’ll be the face of the hotel, welcoming guests, making check-in/check-out smooth and seamless, and ensuring every guest leaves with a smile. You'll support the front office operations with professionalism, warmth, and efficiency while working closely with the wider team to create an exceptional stay from start to finish. If you're someone who thrives in a fast-paced environment, communicates clearly, and genuinely enjoys helping people, we’d love to hear from you. 

About you… 

• Previous experience in front office, guest services, or a similar hospitality role is highly preferred. 

• Fluent in English with strong verbal and written communication skills; confident handling guest interactions across all channels. 

• Previous experience in a luxury hotel is a great asset. 

• Familiar with check-in/check-out procedures, reservation systems, and handling cash and card transactions. 

• Comfortable using standard office equipment and hotel management systems to manage bookings and guest records. 

• Calm and composed in high-pressure situations, including emergencies or peak hotel activity. 

• Proactive in addressing guest concerns and finding effective, guest-focused solutions. 

• Detail-oriented with strong organizational skills, ensuring accuracy in guest requests, billing, and room assignments. 

• Collaborative by nature, working well with housekeeping, maintenance, and other departments to ensure seamless operations. 

• Enthusiastic about providing personalized service and enhancing the guest experience with thoughtful touches. 

• Aligned with sustainable hospitality values and motivated to contribute to eco-conscious initiatives. 

• Flexibility to meet the demands of a 24-hour operation. 

About us…   

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:   

• Designed by Nature work environment.   

• Competitive salary package with included pension and health insurance benefits.   

• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!   

• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.   

• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!   

• Enjoy company benefits and exclusively discounted room rates for you, your family, and friends at Starwood Hotels & Resorts.   

Starwood Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.