Global Process Owner - Customer Relations

Job Title: Global Process Owner - Customer Relations
Location: Global - Virtual
Location Type: Remote
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/

The Global Process Owner (GPO is an expert who oversees and coordinates business processes across different operating companies, departments and systems within WMFTS. Responsible for creating, implementing, training, supporting and enhancing business processes to adopt best practice.

Prioritize the requested process improvements, plan the process changes and prepare cross functional business resources for upcoming changes. Through these activities, ensure the WMFTS business processes and solutions keep up with the evolving business requirements of our operations.

Key Responsibilities:

Roadmap Management

• Manage complex and diverse stakeholder groups to ensure process designs meet future business needs and user requirements, in support of an aligned business model.
• Gather input and best practices from outside of the Spirax Group to ensure our process thinking keeps pace and delivers value to our customers.
• Lead key user communities across WMFTS to capture process requirements, improvement opportunities and change projects.
• Manage process change backlogs. Prioritise process change effectively to ensure business solutions keep pace with business need.
• Provide a clear vision and supporting roadmap to stakeholders to when key process improvement projects will be delivered.

Process Design Ownership and Delivery

• Design Authority sign off of process design.Ensure the process to be delivered meet the requirement needs of the Key User and wider business community.
• Arbitrate misaligned processes across multiple departments or OpCo locations.
• Ensures the needs of our businesses are balanced and translated into a sustainable process design portfolio
• Collaborate with third parties and other WMFTS teams to align delivery of process and system change.
• Utilise a formal process management toolkit in assessing, prioritising, communicating and delivering process change, (e.g. Business Process Mapping, Value Stream Mapping, PDCA, Six Sigma concepts).
• Monitor business process performance to ensure adoption, continued alignment and further process improvement opportunities.
• Ensure process change communication/documentation is appropriate and accessible to all.
• Collaborate with the Global training team, to create appropriate training content for users
• Develop and deliver a global gap analysis program, which will ensure:
  
  • Opco’s are using and benefiting from the global processes & solutions
  • Gap register created, providing a view of local to global gaps
  • Lead or facilitate the resolution of any gaps
• Be the Data Owner for the functional stream
  
  • Support the GIS Data goveranance team with Data ownership
  • Lead and support the Opco’s and data champions to ensure data cleansing activities are undertaken to support WMFTS having cleansed, accurate data, to help support business functions and decisions

Change and Engagement

• Assess and articulate the scale and impact of functional process change in our businesses.Feed into the
• Design Authority for discussion and agreement.
• Articulate required change to senior leaders across the Division in a balanced and effective way ensuring the successful delivery of core, aligned systems in support of effective process.
• Support the change activities related to process design or improvement, to ensure users are engaged and supportive
• Align the business and system resources required to effectively design, rollout process change across all
• OpCo’s operating this process.
• Ensure cross functional involvement in change activities
• Communicate and influence senior stakeholders to ensure the adoption of global processes

Responsibilities related to Projects

• Workstream Planning and Management
  In collaboration with project manager roles, develop and manage detailed workstream plans, including timelines, milestones, resource allocation, and risk management. Ensure alignment with overall project goals and timelines.
• Team Leadership
  Lead and motivate a team of Key Users, business analysts, and other process specialist stakeholders. Facilitate effective teamwork and collaboration within the workstream and across the project.
• Stakeholder Engagement
  Serve as the primary point of contact for all matters related to the workstream. Engage with key users and other business stakeholders to ensure alignment and address concerns.
• Business Process Integration
  Oversee the analysis and re-engineering of existing business processes to align with the system capabilities. Ensure a seamless integration of processes across different business functions.
• Solution Oversight
  Work closely with technical teams and key users to ensure the solution meets the business requirements. Guide the design, customization, and configuration of the system within the workstream.
• Quality Assurance and Testing
  Lead the testing efforts within the workstream, including input to test plans, overseeing and ensuring participation in test execution, and managing issue resolution prior to business acceptance.
• Training and Change Management
  Collaborate with the business and transformation change manager to ensure impacts, people risks and mitigating actions are documented and effective user training and support for change initiatives within the workstream.
• Reporting and Communication
  Provide regular updates to project leadership and stakeholders on workstream progress, challenges, and achievements. Maintain clear and open communication channels.

Skills/Experience:

• Understanding of typical processes within a business, with the ability to review and define where improvements could be made
• Responsibility of leading or owning a business process improvement project
• Experience of being a change ambassador
• Practical use of Six Sigma or similar methodology to evaluate a processes effectiveness and suitability
  
• Experience leading or creating strong engaging training content is advantageous although not essential
• Experience of implementing continual improvements into a global business process
• Understanding of data governance/data quality

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days’ paid volunteering leave
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include

• Gender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
• Menopause-friendly workplace principles and more

Learn more at spiraxgroup.com/inclusion.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.

If you require accommodations during the application process, please let us know.

Company Overview
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.