Epic Patient Experience Analyst

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Position Summary

​The Epic Patient Experience Analyst is responsible for the analysis, design, build, testing, implementation, and ongoing support of Epic Cheers, with a primary focus on Cheers Call Management, including call routing, scheduling, reporting, and contact center workflows. This role partners with operational, clinical, and IT stakeholders to gather requirements and translate access and patient engagement workflows into effective Epic configurations.

In addition to Cheers Call Management, the Analyst supports Cheers Campaigns and other patient experience initiatives, contributing to outreach, messaging, and engagement strategies. The Analyst maintains deep functional knowledge of Epic Cheers and integrated systems, supports optimization and issue resolution, participates in projects and enhancements, and takes part in an on-call rotation, including evenings and weekends as assigned.
 

Education/Experience
• Associate’s degree in Business, IT or Healthcare Related field required or 2 years of IT or healthcare experience in lieu of degree

•    Experience with Epic Cheers, MyChart, Ambulatory, or Cadence preferred.

Licenses and Certification
• Relevant job-related certifications with Epic application certification within 90 days of hire, as applicable

Role Specific Responsibilities
• Understanding of the organization, users and workflow in the analyst’s assigned area.
• Ability to lead meetings, prioritize, resolve conflicts, manage issues, oversight and implementation of project plans. Work with Epic TS and related Epic Application Analysts to manage complex issues and optimization.
• Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.
• Thoroughly review, analyze and test every system change; follow proper change control processes.
• Assists in the development, implementation, education, evaluation, maintenance and coordination of Epic and related applications.
• Assists with and/or develops tip sheets or training documentation for new, or changes to current, workflows; communicate with department leadership and application users any specific information related to their application.
• Maintain an Epic user web account to access group discussions, white papers, training documents, new version training material and release notes. Attends webinars, seminars and workshops to learn about new developments and changing technology trends; may participate in testing new vendor provided software in a test environment for possible use by the health system.
• Maintain contacts with Epic partner and related vendors; attend product demonstrations, user group meetings, Epic sponsored webinars, and/or arrange to acquire and install system upgrades.
• Responsible for the coordination and completion of assigned projects, including project definition, assignment of task responsibilities, setting deadlines, and all other aspects of project management.
• Performs other related work as required.
• Trains and mentors team members.
• Strives to adhere to SIH Commitment to Care and ITS Core Competencies.

Compensation (Commensurate with experience):

To access our Benefits Guide/Plan Information, please click the link below:

http://www.sih.net/careers/benefits