Customer Care Order Processor, Nordic Sales

The purpose of this position is to deliver a high-quality customer experience to GN Hearing customers in the Nordics supporting our organizational goal to provide best service in the industry. We are looking for Customer Care and Order Processors who prioritize measurable service quality and quick response times, alongside a thorough understanding of our offerings.

The Customer Care and Order Processor is responsible for processing incoming customer orders into the company’s system ensuring the accuracy of the order, fulfilling the order in a timely and efficient manner, and playing a critical role in ensuring our customers receive their orders on time and with the correct specifications. They must also maintain a high level of customer service and provide accurate product information.

The team you will be part of

You will be part of the Customer Care team in our Headquarter in Ballerup, Denmark and it is a full time and onsite position. Your direct report will be the Customer Care Manager.

This team is next to the sales department and the training team responsible for the overall customer experience, and therefore brand image of GN products.

Your contribution is appreciated, and you will:

• add customer orders into our ordering system (CRM Salesforce) ensuring that all information is correct and up to date
• respond to inquiries from customers regarding their orders and ensure they are resolved on time
• process orders in a timely and efficient manner to meet customer delivery expectations
• collaborate with various departments including sales, customer service, and supply chain to ensure timely order fulfillment and delivery
• work with both BLX and UK teams to meet department objectives and targets

To perform well in the role, we imagine that you:

• have an educational background within business administration, logistics, customer service
• are customer centric and have good verbal and written communication skills
• work well alone as well as in a team
• appreciate solving problems driven by data with accuracy and attention to details
• meet strict deadlines and can handle stressful situations
• are fluent in English both orally and in writing and fluent in at least one Scandinavian language

We encourage you to apply

We welcome applications from individuals who possess transferable skills, even if they do not meet all the specified qualifications. We highly value a mindset, motivation, and engagement, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting an invitation to the interview.

How to apply?

Use the ‘APPLY’ link no later than 15 February 2026. Applications are assessed on a continuous basis, so don’t wait to send yours.

On a time crunch? Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.

If you would like to know more about the position, please contact Customer Care Manager Hege Fiil Grønsberg Andersen on email hgandersen@gn.com. Please use the Apply button to apply and only contact Hege on email for questions due to GDPR, thanks.

Join us in bringing people closer

GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.

We hope you will join us on this journey and look forward to receiving your application.

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