Key Account Specialist, Nordics - Parental Cover

Be part of an iconic story.

TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube, Instagram, TikTok)

The Team

The Wholesale Operations team is responsible for delivering the highest level of service, ensuring customers receive their goods on time, every time, and in the most efficient way. The team plays a central role in the PVH Wholesale business and acts as a key communication hub, managing and influencing a wide range of internal and external stakeholders to deliver operational excellence.

The team is ambitious, motivated and highly focused, working together to achieve the department’s vision of becoming the leading Wholesale Operations team in the industry.

The Position

Reporting to the Senior Manager, the Key Account Specialist has full accountability for providing end-to-end operational service for Key Accounts and for maintaining a clean, accurate and fully processable order book.

Responsibilities:

Key Account Operations Management

• Act as the primary operational contact for Key Account customers, managing all day-to-day queries.

Order & Sales Flow Management

• Monitor and maintain the order book to meet business targets and customer expectations.
• Ensure accurate entry of forward, replenishment and direct orders.

Purchase Order & Compliance Control

• Ensure PO numbers are received and validated prior to shipping periods.

Logistics & Delivery Coordination

• Manage packing, delivery and shipping requirements and resolve delivery discrepancies.

EDI & Master Data Administration

• Manage EDI orders and messages and maintain accurate customer master data. 

Returns, Faulty Goods & After-Sales Support

• Handle returns, swaps and faulty goods queries.

Credit & Financial Coordination

• Partner with Credit Control to resolve credit blocks and limit issues.

Operational Administration & Deadline Control

• Ensure deadlines are met and all operational administration is completed to Wholesale Operations standards.

Note: Responsibilities include, but are not limited to, those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization.

Requirements:

Project & Time Management

• Strong project and time management skills with excellent attention to detail and a commitment to delivering high-quality results.

Adaptability & Prioritization

• Ability to adapt quickly and prioritize effectively in a fast-paced environment.

Stakeholder Management & Trust

• Strong stakeholder management skills with the ability to build trust through consistent delivery and reliable outcomes.

Communication Excellence

• Advanced verbal and written communication skills with the ability to convey information clearly and effectively.

 Customer Focus & Service Orientation

• Strong customer-focused mindset with a genuine desire to help, support and resolve issues.
• Excellent customer service skills

Problem Solving & Decision Making

• Proven ability to identify issues and develop effective, practical solutions.

 Learning Mindset & Business Curiosity

• Proactive and willing to learn, with ongoing curiosity about the wider business and customer needs.

EDI Experience

• Experience working with EDI accounts.

Systems Knowledge

• Previous experience with SAP is preferred.

Team Player

• Ability to work collaboratively within a team environment.

About PVH:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.   

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.