Strategic Customer Success Manager

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Customer Success Management is a specialized group within Customer Success that focuses on providing personalized attention to customers and acting as customer advocates within PTC. Our Customer Success teams drive adoption, renewals, and expansion in our target list of accounts, while mitigating risks and establish trust in our client base.

In this role, you will ensure high levels of customer satisfaction through delivery and coordination of services targeted at the development of long-term, trusted relationships. You will act as the client internal champion, and regularly track client goals and risks to success, helping shape our footprint on the market. Your focus will be Enterprise level clients in the Nordics region.

Day-To-Day:

• Act as a trusted advisor for the client’s internal champion executive, senior managers, program, and technical teams collaborating tightly with PTC stakeholders via Account Governance, Operating Frameworks, while monitoring client goals and risks monthly.
• Work closely with Enterprise Customers from on-boarding PTC’s products to adoption and scale, guiding customers to new levels of business performance
• Identify expansion opportunities and risks to subscription renewals
• Be a strategic advisor, adoption consultant, and project manager to drive success
• Drive Business Value through identification & prioritization of customer business initiatives, key processes, and required capabilities to develop a customer specific value roadmap.
• Provide Quarterly and Annual business reviews.
• Be the voice of the customer within PTC by providing critical feedback to help improve the overall experience, PTC’s product roadmaps, and identify market growth opportunities. Provide the client with PTC’s data driven insights on technical support activity, training, and other web-based engagement to indicate usage of available PTC resources.
• Serve as a partner to the Sales team, identifying new opportunities and providing account management support
• Establish a trusted relationship with customers to develop referenceable accounts

Preferred Skills:

• Strong collaboration and problem-solving skills
• Relationship building skills with ability to orchestrate internal and external (partner) eco-systems as well as navigate complex environments
• Strong interest in helping to drive organizational change and measurable business outcomes
• Interest in and experience with Industrial Software Solutions in real-world industrial applications
• Experience in a high-growth technology company, and in subscription companies in a similar space (MES or ERP experience is an added-on bonus)
• Extensive knowledge of the automotive and industrial sectors is considered a strong advantage

Basic Qualifications:

• Fluent level of local language and English is mandatory (other Nordic languages are considered an added plus)
• Minimum of 5 years of relevant Customer Success or Consultancy experience in a digital selling environment

#LI-DNI

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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