Strategic Customer Success Manager

Identify expansion opportunities and risks to subscription renewals Be a strategic advisor, adoption consultant, and project manager to drive success Drive Business Value through identification & prioritization of customer business initiatives, key processes, and required capabilities to develop a customer specific value roadmap. Provide Quarterly and Annual business reviews. Serve as a partner to the Sales team, identifying new opportunities and providing account management support Establish a trusted relationship with customers to develop referenceable accounts Strong collaboration and problem-solving skills Relationship building skills with ability to orchestrate internal and external (partner) eco-systems as well as navigate complex environments Strong interest in helping to drive organizational change and measurable business outcomes Interest in and experience with Industrial Software Solutions in real-world industrial applications Experience in a high-growth technology company, and in subscription companies in a similar space (MES or ERP experience is an added-on bonus) Extensive knowledge of the automotive and industrial sectors is considered a strong advantage Fluent level of local language and English is mandatory (other Nordic languages are considered an added plus) Minimum of 5 years of relevant Customer Success or Consultancy experience in a digital selling environment