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Get expert CV review & interview coachingPosted on: February 23, 2026
ROLE SUMMARY
The CFC Reporting & Mobile Product Lead role directly reports to the CFC & Marketing CRM Portfolio Products Lead within the Global Commercial Excellence & Enablement organization in the Chief Marketing Office (CMO).
This role carries a dual mandate:
1. International CFC Reporting Product Lead— Coordinating with Global Commercial Analytics to create a single, governed International CFC Reporting product roadmap, and enabling a seamless transition to the new CFC Engagement Platform (Lifescience Cloud) in 2026 and beyond
2. Mobile Product Leadership (CFC messaging) leveraging the multi year mobile messaging strategy to optimize the channels (SMS, WhatsApp Business API), drive AI assisted messaging and in app guidance, and deliver operational excellence across U.S. and International portfolios. Messaging platforms include US SMS, WhatsApp Business, LineWorks, Zalo and emerging mobile engagement capabilities—across more than 40 markets.
The Product Lead will provide end to end product strategy, governance, investment prioritization, and operational delivery across both domains, anchored in measurable outcomes
This position leads cross-functional teams, working closely with CMO, Digital, Legal/Compliance, and local markets.
ROLE RESPONSIBILITIES
CFC Reporting – Product Strategy & Governance
Integrate a single governed International CFC reporting technology roadmap with Global Commercial Analytics, ensuring coordination and alignment with the U.S. roadmap and decision forums.
Integrate future‑state CFC reporting capabilities and develop a coordinated transition plan to the CFC Engagement Platform (LSC) where needed
Coordinate CFC Engagement Program reporting domains (e.g., Global Activity Types) with key milestones and prioritized use cases in partnership with the CFC Program Analytics, Data & taxonomy workstream lead.
Run an integrated governance mode, cadence, artifacts, decision logs and coordinate broad stakeholder communication and decision socialization.
Mobile (CFC messaging) Product Leadership
Lead and define a multi year messaging strategy in collaboration with enterprise architecture, covering channel mix, CPaaS architecture, AI use cases, data & privacy, and regional rollout plans.
Support markets with 2-way messaging in BAU status with a focus on optimization with quality, compliance, and measurable outcomes
Accelerate Pfizer AI use cases tied to messaging and content operations.
Define and maintain reporting & ROI: regular tracking via PBI dashboard and C360.
BASIC QUALIFICATIONS
BA Required; MBA or equivalent Master’s-level education preferred.
10+ years’ experience in pharmaceutical industry, with at least 5+ years of experience in managing diverse/global teams
Experience in leading complex, large-scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve business objectives
Minimum 10years experience demonstrating an ability to carry out process excellent, knowledge management and project management.
Leading and understanding of agile ways of working and product development lifecycle
Navigating healthcare data landscape at scale
Deep understanding and passion for sales CRM surrounding ecosystem
Experience in working with engineering teams in designing scalable architecture that meets the needs of customer facing colleagues
Strong cross-functional collaboration and stakeholder management skills, enabling seamless connection across the different teams involved and the complex multi-market environments
Excellent interpersonal skills and working in a matrixed environment.
Self-motivated with demonstrated ability to execute with speed and high quality.
Demonstrated business acumen strong analytical skills and mindset.
Role model for the PFE values (Courage, Excellence, Equity, Joy)
Strong communication, writing, presentation and influencing skills.
Ability to thrive under pressure, take accountability and to meet deadlines.
Discretion and trustworthiness in dealing with confidential information.
Flexibility to work across global time zones.
PREFERRED QUALIFICATIONS
In-market or regional/global experience leading CFC reporting product and / or mobile messaging at a top 20 pharmaceutical company
Expertise in CFC reporting and / or mobile messaging platforms (SMS, WhatsApp Business API, app messaging), data integration, and technical workflows
Strong product management capabilities including OKR management, delivery, roadmap ownership, and vendor management
PHYSICAL/MENTAL REQUIREMENTS
None
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Flexibility to work across global time zones with some travel
OTHER JOB DETAILS:
- Last Day to Apply: March 2, 2026
- Work Location Assignment: Hybrid, 2-3 days onsite/week, US, EU, or Global Commercial Pfizer site required (per Pfizer’s Log in for Your Day Policy).
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
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