Specialist, Consumer Insights - Shopper & Retail, Interim

Specialist, Consumer Insights – Shopper & Retail, Interim

Role Overview 

Are you passionate about understanding shopper behaviour and enhancing retail experiences? As a Consumer Insights Specialist – Shopper & Retail, you will play a key role in connecting brand desire with in-store execution. You will uncover insights that drive conversion, optimize the shopper journey, and elevate the retail experience across touchpoints. 

This role focuses on mapping the path to purchase, testing in-store elements, and monitoring post-purchase satisfaction to inform strategic decisions across retail, merchandising, and marketing. 

Key Responsibilities 

• Path to Purchase Mapping: Analyse shopper journeys across channels to identify conversion barriers and drivers. 

• In-Store Experience Optimization: Evaluate and enhance store layout, design, and window execution to improve shopper engagement. 

• Insight Integration: Synthesize shopper behaviour across touchpoints to uncover opportunities for journey optimization and retail enhancement. 

• Assortment Presentation Testing: Test and refine product presentation formats (e.g., trays, displays, sales ceremony) to maximize appeal and conversion. 

• Packaging Testing: Assess packaging appeal and functionality as a key purchase influencer. 

• Pricing Insights: Support pricing strategy through elasticity and sensitivity analysis. 

• Partner with CRM to: Track post-purchase satisfaction and loyalty, integrate insights across the customer lifecycle,  

Qualifications 

• 5+ years of experience in consumer/shopper insights, retail strategy, or related fields. 

• Strong expertise in both qualitative and quantitative research methodologies. 

• Experience in shopper journey mapping, in-store testing, and packaging evaluation. 

• Familiarity with NPS tracking and loyalty metrics. 

• Excellent storytelling and presentation skills, with the ability to turn data into actionable insights. 

• Strong project management skills and ability to manage multiple initiatives simultaneously. 

• Proficiency in English (written and spoken); familiarity with Excel, PowerPoint, and data visualization tools. 

• Degree in Marketing, Business, Psychology, or a related field. 

Personal Competencies 

• Curious and passionate about shopper behaviour and retail dynamics. 

• Analytical thinker with a hands-on approach to problem-solving. 

• Collaborative mindset with strong interpersonal skills. 

• Comfortable working in a fast-paced, dynamic environment. 

Additional information  

• Global Career Band 5B 

• Application deadline:  October 30, 2025 

Did we get your attention?  
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!  

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.  

You can also read more about Pandora on our corporate site www.pandoragroup.com.  

Icing on the cake   

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.  

About Pandora  
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.  
 
 

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.  
 
 

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.