Senior Director, Infrastructure Services

This is a pivotal senior leadership position accountable for shaping Pandora’s global Infrastructure & Core Services landscape. The Senior Director leads a large, distributed organization of 140+ specialists across Poland, Copenhagen, and the US and plays a central role on the CTO Leadership Team.

We are seeking a leader who can not only run a global infrastructure operation but reinvent it, bringing forward‑thinking, next‑generation infrastructure capabilities to support Pandora’s rapid growth, digital ambitions, and global scale. This includes driving cloud‑first strategies, modernizing legacy platforms, enabling agility, and ensuring world‑class reliability across a complex, mission‑critical IT environment.

Key Responsibilities:

• Lead Pandora’s global Infrastructure & Core Services organization of 140 FTEs across Poland, Copenhagen, and the US, ensuring strong leadership, direction, and delivery across all teams.
• Set the long-term infrastructure vision and strategy, driving next‑generation capabilities across multi‑cloud, network, IAM, and FinOps.
• Ensure 24/7 operational excellence across Pandora’s global infrastructure, balancing stability with transformation.
• Develop and empower senior engineering managers, building a high‑performing, scalable leadership bench.
• Shape the future-state architecture and operating model, accelerating our journey toward a simplified, cloud-forward, automation-driven ecosystem.
• Influence senior business and technology leaders as an integral member of the CTO Leadership Team, championing cloud-first adoption and architectural modernization.
• Drive alignment and collaboration across global stakeholders, ensuring infrastructure strategy supports enterprise-wide priorities.
• Manage key suppliers and strategic partners, ensuring value, performance, and alignment with long-term transformation goals.

Key Requirements

• 10+ years of senior leadership experience in infrastructure services, cloud operations, and large-scale IT environments.
• Bachelor’s or Master’s degree in Computer Science, Software Technology, or a related field.
• A T‑shaped technology leader: able to move seamlessly between strategic vision and operational execution.
• Demonstrated ability to lead transformation, think ahead, and introduce modern, future-ready infrastructure capabilities.
• Inspirational leadership style—comfortable guiding teams through ambiguity, change, and innovation.
• Strong communication, structuring, and storytelling skills, with the ability to translate complex technical direction into actionable business language.
• Proven experience in cloud infrastructure (Azure), complemented by deep understanding of on‑premise environments.
• Exposure to multiple hyperscalers is a strong advantage.
• Knowledge of cloud engineering, FinOps, automation, network architecture, and Identity & Access Management.

Did we get your attention? 

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We are an international team, so please make sure to send us your application in English to be considered. We look forward to hearing from you! We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com. 

Icing on the cake  

You will be working out of our beautiful Digital & Technology Hub in Copenhagen, rapidly growing environment of highly skilled and experienced colleagues. Which is a key initiative that goes along with Pandora’s experience & ambitions. 

You will also be able to take part in creating eco-friendly environment – that we are not only talking about – but implementing. The result is a professional and dynamic environment that is unique, enjoyable and inspirational – and delivers a true Pandora experience to anyone who works here. 

About Pandora 

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. 

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.