Manager, Global eCommerce & AI Digital Selling

Ready to accelerate Pandora’s AI‑powered digital commerce transformation?

As our Manager, Global eCommerce & AI Digital Selling, you’ll play a pivotal role in driving Pandora’s AI Digital Selling programme — a multi‑year initiative designed to redefine how customers engage with our brand across service, selling, and commerce experiences. Based at our Copenhagen HQ, this role offers a unique opportunity to combine strategic thinking with hands‑on execution, enabling Pandora to test, learn, and scale AI use cases at speed.

AI innovation meets rapid experimentation

In this role, you will establish and run the AI experimentation and enablement engine for Global eCommerce. You’ll design the operating model that governs how ideas are sourced, prioritised, piloted, and scaled — ensuring that Pandora can confidently explore emerging AI opportunities while maintaining alignment with strategic priorities.

You’ll also drive adoption and build an AI‑first culture across eCommerce teams, ensuring that pilots translate into real usage and measurable impact. Sitting at the intersection of strategy, project management, vendor collaboration, and change enablement, this role is essential to embedding AI innovation into the fabric of Pandora’s digital organisation.

Your key responsibilities will include:

AI experimentation operating model

• Designing and running the end‑to‑end experimentation framework, including idea intake, prioritisation, pilot design, success criteria, and scale/kill decisions.

Use case & portfolio coordination

• Managing a portfolio of AI experiments and pilots, ensuring alignment with programme priorities and strategic objectives.

Vendor & partner selection process

• Leading and coordinating AI vendor scouting, evaluation, and selection processes in collaboration with D&T, Procurement, and Legal.

Pilot orchestration & oversight

• Coordinating pilots across teams, tracking progress, managing dependencies, and supporting the transition from pilot to scaled implementation.

AI enablement & adoption

• Driving awareness, understanding, and adoption of AI capabilities across eCommerce teams, ensuring tools and pilots translate into real usage.

Culture of AI innovation

• Building visibility of AI initiatives, highlighting successes, surfacing learnings, and developing internal champions to strengthen an AI‑first mindset.

To succeed in this role, you’ll bring:

• Master’s degree in Business, Technology, Innovation, or a related field
• 4–7+ years of experience in programme management, innovation, digital transformation, or technology initiatives
• Proven experience running pilots, PoCs, or experimentation portfolios
• Experience working with vendors, partners, and procurement processes
• Familiarity with AI, digital platforms, or emerging technologies preferred

Furthermore, we hope to see that you have:

• Strong programme and project leadership capabilities
• Pragmatic, execution‑oriented mindset
• Ability to balance speed with structure and governance
• Influential communicator across technical and non‑technical audiences
• Energising presence with the ability to build momentum and engagement

• Advanced PowerPoint and executive‑level presentation skills
• Strong Excel proficiency and analytical literacy
• Familiarity with digital analytics, AI tools, and experimentation outputs
• Comfortable working with collaboration and portfolio‑management tools

Your new team

You’ll join Pandora’s Global eCommerce, Analytics & Insights team — a forward‑thinking group dedicated to shaping the future of digital commerce. From our Copenhagen HQ, we collaborate across functions and markets to deliver innovative solutions that enhance customer experience and drive business growth. You will report into the Senior Manager, AI Digital Selling Programme.

Your new team

You’ll join Pandora’s Global eCommerce, Analytics & Insights team — a forward‑thinking group dedicated to shaping the future of digital commerce. From our Copenhagen HQ, we collaborate across functions and markets to deliver innovative solutions that enhance customer experience and drive business growth. You will report into the Senior Manager, AI Digital Selling Programme.

Additional information
Global career band: 4B

Did we get your attention?    
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply by attaching your CV and portfolio. We look forward to hearing from you!    

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.    

You can also read more about Pandora on our corporate site www.pandoragroup.com.    

Icing on the cake    
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.    

About Pandora    
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.