Manager, Atlassian Tooling

We are looking for a new Manager to take end‑to‑end ownership of Jira and Confluence as enterprise platforms across Pandora’s Digital & Technology organisation. The role is responsible for ensuring that the Atlassian toolset is stable, reliable, and fit for purpose, and that it supports delivery, planning, reporting, and collaboration at scale across teams and domains. Sounds interesting? Keep reading!

About the Role

As Manager, Atlassian Tooling, you are accountable for operating and evolving the enterprise Atlassian platform (core products being Jira and Confluence) on a day‑to‑day basis. You'll work hands‑on in the tools, making configuration decisions, handling incidents and escalations, managing integrations, and prioritising incoming demand. You will be collaborating closely with delivery teams, portfolio stakeholders, DevOps, and external partners to ensure the platforms remain usable, scalable, and well‑controlled in a dynamic environment. 

Key Responsibilities will include:

1.Platform Ownership & Stability

• Atlassian Org Administration responsibilities, as well as handling and coordinating incidents, issues, and escalations
• Acting as primary point of contact for Atlassian‑related topics, and ensuring platform stability, availability, and continuity
• Coordinating with Atlassian Support and marketplace vendors
• Owning platform hygiene, performance, and overall health
• Supporting audit readiness, access governance, and basic controls (e.g. backups, admin roles)

2. Technical Operations & Integrations

• Maintaining and supporting integrations with enterprise systems (e.g. ITSM, identity, reporting, CI/CD)
• Configuring and maintaining Jira Automation rules, as well as troubleshooting integration and automation failures
• Ensuring marketplace apps are stable, supported, and fit for purpose

3. Jira & Confluence Configuration

• Administering Jira and Confluence Cloud day‑to‑day
• Translating business and delivery requirements into practical Jira/Confluence configurations
• Configuring and maintaining workflows, issue types, schemes, as well as projects, boards, dashboards, reports, etc.
• Ensuring alignment with the Digital & Technology Operating model to secure scalability
• Defining and enforcing pragmatic standards and guardrails where needed
• Reducing ad‑hoc configuration and improving data consistency over time
• Documenting configurations, changes, decisions, and known patterns

4. Demand, Support & Stakeholder Management

• Acting as central contact point for Jira/Confluence requests and questions
• Owning intake, prioritisation, and delivery of work (break/fix vs enhancements)
• Supporting delivery, planning, and engineering teams in effective tool usage
• Enabling users and local admins through guidance, training, and documentation
• Navigating competing stakeholder demands with clarity and pragmatism

What Is Needed to Succeed

You are comfortale operating as a senior individual contributor and owning end‑to‑end responsibility for Jira and Confluence in a complex organization. You are a strong communicator, and you easily built trust with stakeholders across different functions and backgrounds. You have a pragmatic, solution-oriented mindset, and solid prioritisation skills.

Additionally, we expect that you have and can demonstrate:

• 5-10 years of relevant experience in Atlassian tooling, application management, or similar platform roles
• Strong hands‑on experience administering Jira Cloud
• Solid experience with workflows, schemes, permissions, and automation, as well as project and space configuration
• Experience supporting Atlassian at scale with multiple stakeholder groups
• Certification: Atlassian Certified Professional – Jira Administrator for Cloud (ACP‑120), or other relevant certifications
• Experience from both Agile and Waterfall delivery environments would be a strong advantage
• Experience with ITSM tools and/or Jira APIs and integrations is a plus
• Familiarity with enterprise SaaS environments is an advantage

Did we get your attention?

We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the role and would like to become a part of Pandora’s future, please do not hesitate to apply! We are an international team, so please make sure to send us your application in English to be considered. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake

You will be working out of our beautiful Digital & Technology Hub in Copenhagen, in a rapidly growing environment of highly skilled and experienced colleagues, which is a key initiative that goes along with Pandora’s experience & ambitions.Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.