Student Assistant – Service Management Office (SMO), Site Hørsholm

Are you ready for a new beginning?

We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way

In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We’re here to better our world with biology.

Join us as our new Student Assistant

Would you like to gain hands-on experience with IT service management in a global organization while you are still studying? As a Student Assistant in the Service Management Office at Novonesis, you will work with data, processes, and documentation that enable efficient and user-friendly IT services across our global organization.

This is not an IT support or help desk position. Instead, you will be part of a team that designs and improves how IT services are structured, delivered, and communicated. Following the formation of Novonesis, the Service Management Office plays a key role in harmonizing IT service management processes, tools, and data. In this role, you will help turn strategy into practice by supporting reporting, structuring documentation, and improving our IT service portal and knowledge base—making IT services easier to understand and use for colleagues worldwide.

You do not need prior work experience with IT service management. What matters most is your curiosity, willingness to learn, and ability to work in a structured and analytical way. You will gain valuable insight into global IT operations and see how your contributions directly support our long-term strategy for how we deliver IT services.

Welcome to the Service Management Office

You will join the Service Management Office within Core IT Services. This is a central function responsible for setting direction, standards, and governance for IT service management across Novonesis globally.

The team works in an agile and collaborative way, prioritizing initiatives that support our 2026 goals—such as proactive service management, improving the quality of data about our IT services and assets, increasing the use of our IT service management platform (ServiceNow), and strengthening our knowledge management. We place strong emphasis on a supportive team culture, where colleagues help each other, share knowledge openly, and create a safe environment for learning, especially for student assistants.

The Service Management Office works closely with the IT Service Desk and other IT teams worldwide and plays an important role in shaping how IT services are delivered and experienced across the organization.

In this role you will make an impact by:

Helping colleagues in the Service Management Office translate our standards for how IT services are delivered into practical, data-driven improvements. You will contribute to both day-to-day tasks and continuous improvement initiatives across data, processes, and tools.

Your key responsibilities will include:

• Supporting IT service management data insights and reporting by helping prepare and maintain reports and dashboards 

• Assisting with documentation and improvement of processes for handling incidents, service requests, knowledge articles, and changes 

• Contributing to improvements of the IT Service Portal and knowledge base in ServiceNow, including structuring, reviewing, and updating content 

• Supporting initiatives related to data about IT services and assets through basic data quality checks and simple analyses 

• Assisting with preparation and follow-up of meetings and workshops, including collecting input, documenting outcomes, and following up on actions

You will be introduced to all tools and methods, and your tasks will be adapted to your experience and learning curve. The role offers a strong learning opportunity and the chance to build a solid foundation in IT service management within a global organization.

To succeed you must hold:

A relevant educational background at BSc or MSc level, for example within IT, Information Systems, Engineering, Business IT, Data Science, Service Management, or a related field.

We imagine that you:

• Enjoy working in a structured and organized way and can turn complex input into clear documentation 

• Are analytical and curious, with an interest in data, processes, and continuous improvement 

• Feel comfortable working with systems and basic data (for example Excel, dashboards, and portals) and are willing to learn new tools 

• Communicate clearly in English, both in writing and speaking; Danish is not required 

• Are collaborative, open, and comfortable working with stakeholders across teams and cultures 

You do not need prior experience with IT service management frameworks or specific tools such as ServiceNow. Curiosity and motivation to learn are more important. If you recognize yourself in most of the description, we encourage you to apply even if you do not meet every requirement.

Application deadline: 15th February 2026. We will invite for interviews after the application deadline, so you can expect to hear from us soon after this date.

Contact details: For further information, please contact the Head of Service Management Office, Thomas Skov Olesen, at tsso@novonesis.com​

Could our purpose be yours? Then apply today!

At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.
 
Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com

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At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following:

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• Novonesis does not make employment offers without conducting interviews with candidates.

If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.