Head of Service Delivery Management Nordics

Head of Service Delivery Management Nordics

Shape the Future of Payments with Nexi

Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Nexi is a leading provider of digital payment services in Europe. Our vision is to make our customers more successful by ensuring secure, reliable solutions for merchants and financial institutions - solutions that make payments seamless and enhance shopping and banking experiences.

Operating in the payments industry that moves at an accelerated pace, we are searching for a proactive and commercially oriented Head of Service Delivery Management Nordic.

This role is located out of one of Nets Nordic locations in Denmark, Norway or Finland.

A key manager position in driving our ambitions within Customer experience and deliveries
We are looking for a profile to lead our Service Delivery Management team in the Nordics, which currently consists of 9 highly skilled and motivated Service Delivery Managers located in Denmark, Norway and Finland. 

In this exciting key position as Manager, you will be overall accountable for ensuring the deliveries to all our Nordic clients within the Fintech and financial industry, making sure that all aspects of our deliveries, quality, performance and contract wise are best-in-class. Furthermore, your key responsibility is to handle the efficiency of deliveries as well as ensure contract compliance at all times. 

You will report to the Head of Service Delivery Management who is based in Denmark.

The wide range of tasks will give you fantastic opportunities for developing your career and provide great insight into the mode of operating in an international customer-focused finance environment. All in all, this can be an important step for your career!!

You contribute with skills, ambitions and that little personal twist that makes us succeed
It’s the full package that you bring to work every day that gets the job done. Your professional insight and experience form most of your qualifications, but it’s your personality that makes the difference to succeed in this role. Especially the little twists we all have that make our personalities instead of just a person.

Your Professional Qualifications Include:

• Proven management responsibilities and achievements in a similar role
• 5–8 years of experience within service delivery management and/or client engagement in the Finance, Telco, or IT industry
• Experience acting as responsible for client engagement and/or as owner of a customer contract
• Proven experience in IT Service Management, following a framework such as ITIL
• Fluent spoken and written English
• Home base in one of the Nordic countries
   

Personal & Leadership Competencies:

• Strong communication skills, able to operate on both operational and tactical levels, including setting clear expectations
• Demonstrates steadiness while remaining adaptable
• Leads by motivating others
• Focused on running the business while also driving business development and change
• Strong can-do, solution-oriented mindset
• Strategic thinker who takes ownership and shows initiative
• Positive, relationship-driven individual able to influence key stakeholders in day-to-day delivery
• Thrives as part of an international SDM team with high ambitions, strong drive, and a great sense of team spirit
   

Besides that little twist in your personality that makes you, we are looking for a colleague who:

Power your career. Apply now!
Are you interested in hearing more about this opportunity, please contact Head of Service Delivery Management Christian Balling on e-mail: christian.balling@nexigroup.com

A cover letter is preferred, not mandatory. Please, include why you are applying for this job in your resume / CV.

We are screening and conducting interviews on an ongoing basis.