Global Black Belt Specialist (GBB) - AI Business Process

Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to levels they can't achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and sky's-the-limit thinking - a cloud-enabled world. 

At Microsoft we have unique capabilities to meet the needs of individuals and organizations. We care deeply about taking our ideals and vision around the globe, and to make a difference in peoples' lives and organizations in all corners of the world. Our mission is to empower every person and every organization on the planet. 

As a D365 Global Black Belt Specialist (GBB Specialist) you will be a senior solution sales leader working with our most important Strategic customers across EMEA to drive new cloud business. You will lead a virtual team of technical, business value, partner and consulting resources to generate pipeline, progress sales pursuits and achieve/exceed revenue targets for AI Business Process in EMEA. You will help drive the market, identify opportunities, shape value early in sales cycles and help the Field sales team differentiate against the competition to grow market share year on year.

The purpose of this role

The reinvention of business process represents a bold bet for Microsoft to accelerate our growth in commercial cloud services. The AI BP mission is to help customers digitally transform their businesses, drive new sources of revenue, create engaging ways to serve their customers and transform the way in which their business runs to drive new levels of profitability.

The D365 Global Black Belt Specialist (GBB Specialist) is a senior and accomplished solution sales leader with a proven track record of driving complex digital transformation in Fortune 500 and key enterprise accounts, that have the highest potential and strategic value. This person is a senior industry, business process and functional/technical expert who engages, coaches and accelerates the Field sales team to maximize performance.

These individuals will have deep tech competency and understanding of D365 product portfolio including Customer Experience, Sales and Customer Service (incl CcaaS), Field Service, F&O.

Along with winning key pursuits, the GBB Specialist helps harness knowledge, skills and learning for continuous feedback and business improvement, focusing on few areas:

• Graduating Incubation to Mainstream: By partnering closely with Engineering to bring new features and product to market GBBs play a key role in field enablement. As the team learns what is and isn’t working – both in incubation motions and mainstream, GBBs “ready others” by sharing best practices, coaching on solution positioning, and actively participating in skilling and readiness events. Their enablement capability extends to GPS and partner co-sell motions, where they help drive joint success with ISVs and SIs.
• Bringing Intensity for Complex Engagements: GBBs are the “tip of the spear” for Microsoft’s most advanced technologies They shape customer strategy, drive product feedback, influence adoption, and serve as trusted technical advisors to customers and partners at the deepest solution and technical levels.
• Advising the C-Suite: GBBs quickly build trust with the C-Suite, such as CEOs , CFO, COO, etc. Through strategic conversations and relationship management, they help these leaders align technology solutions with business priorities, ensuring robust governance and innovation at scale.