Customer Success Account Manager - Danish / Norwegian

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

As a Customer Success Account Manager you will be responsible of building and executing shared plans with customers, managing customer executive relationships through business reviews, strategic escalations, and administration of customer contracts, and enabling customers to use their benefits effectively. You will provide direction for other members of the Account Team to develop a deep understanding of each customer’s business and technical objectives, and you will set priorities for Microsoft to contribute to the customer’s success in those areas. You will plan the delivery of services to achieve success criteria for top‑priority solutions and workloads, and provide direction and orchestration to oversee and manage the delivery of projects and programs to meet defined success criteria for prioritized customer solutions and workloads. Additionally, you will develop and execute a technical skilling plan to build technical expertise aligned with customer and business priorities.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.