Portuguese Speaking Customer Support Jobs - Work In Sofia

Mercier Consultancy MD is thrilled to offer exciting positions for Portuguese Speaking Customer Support Representatives in Sofia. This role is a great opportunity for individuals who are fluent in Portuguese and are eager to provide excellent customer service. As a key part of our support team, you will assist our Portuguese-speaking clients by addressing their inquiries and ensuring their issues are resolved efficiently.

• Deliver outstanding customer service to Portuguese-speaking clients via phone, email, and chat.
• Handle inquiries related to products and services, providing accurate and helpful information.
• Assist in resolving customer complaints and technical issues promptly and professionally.
• Document customer interactions and maintain thorough records for follow-up.
• Collaborate with other teams to enhance service delivery and improve the customer experience.
• Stay informed about product updates and services to effectively assist customers.

• Fluent in Portuguese (both written and spoken); English language skills are a plus.
• Previous experience in customer service or support roles is preferred but not mandatory.
• Strong communication skills with an emphasis on customer satisfaction.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Familiarity with customer support software is an advantage.
• A positive attitude and willingness to learn new skills.
• Attention to detail and excellent organizational skills.