Company:
Marsh
Description:
As Team Leader for the Client Service Specialist Corporate team, you will lead a high-performing team that delivers best class service to our corporate clients. Together with the Head of Corporate, you translate strategy into daily operations, ensure high quality in all client deliveries, and drive continuous improvement. You combine clear leadership responsibilities with hands-on client work and manage your own portfolio as a Client Service Specialist of corporate clients, ensuring strong relationships, high client satisfaction and effective cooperation with internal stakeholders.
Key Responsibilities:
- Lead, coach and develop the Client Service Specialist Corporate team to deliver high-quality service, strong client satisfaction and efficient operations
- Contribute to defining and executing strategic and operational goals for the Corporate segment together with the Head of Corporate
- Set, communicate and follow up on clear targets and expectations for direct reports, including regular feedback and performance reviews
- Oversee and continuously improve daily workflows, processes and the use of technology (including templates and AI) to enhance speed, quality and efficiency
- Build an engaging team culture characterized by professionalism, commercial mindset, high quality in client deliveries, continuous improvement, growth mindset and teamwork
- Ensure robust staffing and organization by identifying key roles, talents and successors, and by focusing on retention, diversity, the right structure and
- Work with peers and stakeholders across Marsh to secure alignment, good cooperation and business development
- Manage your own portfolio of corporate clients as a Client Service Specialist, including client meetings, documentation, renewals and follow-up on actions and outstanding items
What You Need To Have:
- Solid experience from the insurance or risk management industry, preferably within Operations
- Proven track record in a client- or operations-focused role where quality, structure and delivery are central
- Strong understanding of insurance processes, documentation and client service workflows (e.g. renewals, policy changes, claims support, reporting)
- Experience working with multiple stakeholders and coordinating work across teams and functions
- Strong analytical and problem-solving skills, with the ability to identify and implement improvements in processes and ways of working
- High level of ownership, structure and attention to detail, combined with the ability to prioritize and execute in a busy environment
- Strong communication skills in writing and speech, and the ability to create clarity and direction for others
- Confidence in working with digital tools and systems (CRM, Excel and core business applications)
What Makes You Stand Out:
- Formal leadership experience is an advantage, but not a requirement, if there is a clear track record of informal leadership, coordination or mentoring.
- A strong people focus and genuine interest in supporting, coaching and developing colleagues
- Commercial mindset and understanding of how client service, efficiency and quality contribute to top and bottom line
- Experience with change management and process optimization, including implementation of new tools, templates and use of technology/AI
What We Offer:
- The opportunity to help shape strategy, operating model and ways of working for the Client Service Specialist Corporate team
- Good opportunities for professional and leadership development
- A culture that values professionalism, integrity, continuous improvement and teamwork
- Competitive terms and benefits
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.