Customer Service Rep - Maternity Cover - Swedish Speaking

Please note that this position is offered on a one-year fixed-term contract basis to provide maternity leave cover

Essential duties and responsibilities

• You will together with your team be responsible for the Customer Service in the Swedish market. Act as a back-up for the other Nordic markets during sick leave, holidays etc.

• Order management in Navision through EDI, CRM, calls, web shop and mail

• Credit and claims handling

• Email/phone support

• Drive Additional Sales and create added value for customers.

• Web shop support to customers

• Work closely with our logistic partner to ensure that handling and distribution is performed according to the customer requirements.

What are we looking for?

• High school graduate or similar

• Min. 2-3 years of work experience in Customer Service-related functions.

• Fluent in Swedish spoken and written.

• Advance English (understand written and verbale and can speak it with our Nordic organization) 

• Danish/Norwegian is a plus

• Excellent communication skills, structured, proactive, team oriented and a great drive for results.

• Strong in handling conflict situations with care and understanding.

• Preferably in the FMCG Industry

What can you expect from Mars & Royal Canin?

• Work with over 180,000 like-minded and talented Associates, all guided by The Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• High focus on work-life balance.

• An industry-competitive salary and benefits package, including company bonus.