Onboarding Manager

Hey, you, are you the person who keeps projects from falling apart? 👋

Do you get a little too excited about a perfectly structured onboarding plan? Do you know what an API integration is without breaking a sweat? And do you believe that a new client's first experience should be "WOW" rather than "meh"?

Then keep reading. 🚀

What will you do?

• You're the one who makes new clients think: "Okay, these people have their stuff together."

• Own the onboarding process from day one, coordinating technical integrations, invoicing setup, and customer service configuration like the pro you are.

• You're technically confident. You understand how e-commerce integrations work, can read a technical setup and know what questions to ask, and you don't need a developer to translate for you.

• You spot technical risk before it becomes a client problem. Whether it's a missing API connection, an unclear data flow, or a process that will break at scale, you flag it early and come up with solutions.

• Improve how we onboard, not just execute it. If a technical step is clunky or manual, you will notice and do something about it.

• Work closely with our E-commerce Managers and native teams to make sure every client launch goes smoothly.

• Be the main point of contact for clients during onboarding, communicating clearly, solving problems fast, and keeping everyone in the loop.

• Spot what's not working and actually do something about it. We love people who improve processes, not just follow them.

What we love about you:

• Your English is sharp, written and spoken.

• You are a planner. Timelines, schedules, and follow-ups are your comfort zone.

• You are a team player who genuinely cares about client success.

• You are tech-savvy and pick up new tools quickly.

• You think internationally and understand that different markets work differently.

• You communicate clearly and stay calm when things get complicated.

Why join us? 💙

We're a growing international team helping webshops succeed across Europe. We work fast, support each other, and care about what we do — for our clients and for each other.

📚 Full training in our tools and methods

🌟 Work with cool international brands

🚀 Career growth support (1:1s, development plans)

💸 Profit-sharing, because your work matters

💃 A spot in our Social Club, parties, game nights, good vibes

📍 Location: Copenhagen
🕐 Type: Full-time

Ready to make onboarding something clients actually enjoy?

Send us your CV and application. We can't wait to meet you. ✨

About MakesYouLocal 🌍

Founded in Copenhagen in 2010, MakesYouLocal helps webshops expand into new markets and succeed once they’re there. We combine strategic guidance with local knowledge and hands-on support, so our clients can grow with confidence in new countries.

What makes us different? Our native teams. With over 120 e-commerce experts based in Copenhagen, Berlin, Vilnius, and Brno, we bring cultural insight, localisation skills, and customer service to the table, all in the local language. We’ve helped more than 400 webshops go cross-border, and we’re just getting started.

From the first strategic decisions to daily webshop management and customer service, we’re with our clients every step of the way – making international growth feel a little more local.

We value diversity 🙌

MakesYouLocal is proud to be an equal opportunity employer. We hire based on skills, potential and passion, no matter your background, gender identity, religion, age, or orientation. If you’re excited about this role but not sure if you tick every box, we’d still love to hear from you 💌