Solutions Design Manager

Solutions Design Manager – Customs Solutions & Services (Europe)

About the role:

We are looking to appoint a Solutions Design Manager within Customs Solutions & Services, based in Europe.

The position is open to candidates across Europe  continuing in your current location.

There is no relocation support available for this opportunity.

This is a critical individual contributor role within Global  Customs Product and Innovation team, reporting directly to the Head of Customs Solutions & Services. The position has been created to strengthen how customs solutions are designed, validated, and commercialised for some of Maersk’s most strategic global customers.

The role sits at the heart of the commercial process and ensures that customer customs requirements are translated into viable, scalable, and value‑driven solutions aligned with Maersk’s operational and product capabilities.

What you’ll be doing:

In this role, you will work closely with Sales, Customers, Product, Operations, and Technical Design teams to shape and validate customs solutions before they move into delivery.

Your responsibilities will include:

• Translating complex customer customs requirements into clear solution logic and solution blueprints
• Supporting pre‑sales activities on complex or strategic customs opportunities
• Validating solutions upfront for commercial viability, cost, compliance, and operational feasibility
• Acting as a trusted partner to Sales by consolidating and challenging solution inputs where needed
• Leading internal alignment with Product, Operations, and Technical teams
• Supporting the development of standardised solution components, playbooks, and reusable packages
• Ensuring strong alignment between what is sold and what can be delivered
• Feeding post‑sale insights back into continuous solution improvement

This is not a sales hunting role. Instead, you are a solution and process expert, embedded in commercial conversations to improve quality, speed, and outcomes.

What we’re looking for:

Strong customs expertise is essential for this role.

You are likely to be successful if you bring:

• Solid, end‑to‑end understanding of customs processes and customs solutions
• Experience working in customer‑facing or commercially oriented roles
• Strong analytical and structuring skills — able to turn ambiguity into concrete solutions
• A commercial mindset with awareness of cost, value, and feasibility
• Proven stakeholder management skills across functions and seniority levels
• Confidence operating independently in a role without a fixed “rulebook”
• Strong communication and documentation skills (presentations, solution materials)

You do not need to come from hands‑on customs declaration, but you must have more than a basic understanding of customs.

Why this role?

• High exposure to strategic customers and senior stakeholders
• Opportunity to shape how customs solutions are designed at scale
• Influence on win rate, solution quality, and customer experience
• Variety and complexity — no two solutions are the same
• A chance to help build a critical capability within Customs Solutions & Services

Important to know

• Internal applications only
• The role requires a strong “plug‑and‑play” profile
• Scope and ways of working will continue to evolve — flexibility is key

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.