Service Manager ECSA

This role is for an experienced technical professional with a strong background in reefer containers, who enjoys working close to customers, service providers, and the market. You will act as MCI’s technical ambassador in Brazil — combining hands-on support, training, relationship management, and commercial awareness.

We offer

MCI manufactures refrigerated containers and refrigeration machines for customers in the intermodal industry, including shipping lines, fruit multinationals, and leasing companies.

MCI is proud to be part of A.P. Moeller – Maersk, a global leader in container shipping and logistics.

MCI is headquartered in Tinglev, Southern Denmark with production facilities in Qingdao, China. We have a team of Service Managers strategically located around the globe, and this newly created position is adding to the global service outreach.

You will work in a highly specialized industry with only a few global players and represent one of the most energy-efficient reefer solutions on the market. Brazil is a key country for MCI’s customer’s operations, spare parts sales and aftermarket business, and this role plays a central part in strengthening our long-term presence in the region.

Responsibilities

As our new Service Manager, you will support customers and service partners across Brazil and the South America EC region, both technically and commercially, whilst providing technical support to customers and Service Providers by phone, email, and during on-site visits. You will be supporting quality investigations, field trials, and corrective actions in close cooperation with Quality and Engineering

Furthermore, your key tasks include:

• Acting as escalation point for complex technical issues, including emergency support when required
• Managing, developing, and auditing the Service Provider network to ensure compliance with MCI standards, policies and service agreements
• Promoting MCI / Star Cool products in the field and supporting Sales with technical expertise
• Delivering technical training and product familiarization sessions to Service Providers and customers
• Supporting warranty investigations and ensuring correct implementation of warranty directives
• Actively promoting OEM and aftermarket spare parts and supporting parts recovery and analysis
• Gathering market and competitor intelligence and feeding insights back to global stakeholders
• Navigating local market challenges related to duties, taxes, and parts logistics in Brazil

We are looking for
 

You have a solid technical foundation within refrigeration and electrical systems and know the reefer container industry well. You are confident working independently, enjoy customer interaction, and are comfortable presenting and training groups.

We expect you to have:

• Education and hands-on experience in the fields of refrigeration, electrical or marine engineering, Reefer Technician or a similar technical background
• Strong knowledge of refrigeration, electrical and electronic  systems
• Experience operating, servicing and repairing reefer containers, preferably including spare parts management, familiarity with warranty requirements, and aftermarket trades.
• Good understanding of the reefer container market and its main global manufacturers
• A commercial mindset and interest in market development and parts sales
• Fluency in Portuguese and English (spoken and written)
• Willingness and ability to travel extensively within Brazil, the region and with occasional international travel

You will succeed in the role if you are:

• Relationship-oriented and confident interacting with customers and partners
• Structured, self-driven, and comfortable working independently
• Service-minded with a pragmatic, solution-focused approach
• Confident speaking in front of groups and delivering technical training
• Comfortable working across cultures and in a global organization

 

In case you have any questions for this vacant position, please contact our HR department by sending an e-mail to hr@mcicontainers.com.

We review applications on an ongoing basis until the right candidate has been found.

Maersk Container Industry is dedicated to fostering a diverse and inclusive workplace, valuing different perspectives. As an equal opportunity employer, we welcome applicants of all backgrounds. We consider qualified candidates with criminal histories in accordance with legal requirements. We are committed to accommodating your needs during the application and hiring process. If you require special assistance or accommodations to use our website, apply for a position, or perform a job, please contact us.

Visit our website to learn more: www.mcicontainers.com