Head of End-User Services

Head of End-User Services

Are you passionate about delivering premium, high-touch services that directly enable executive productivity? Do you thrive at the intersection of service excellence, leadership, and stakeholder trust? Join Lundbeck as our new Head of End-User Services and shape the future of our on-site end-user experience.

Your role and key responsibilities

As Head of End-User Services, you will act as the enterprise owner of on-site end-user services across Headquarters in Denmark and the US. You will define and lead a high-touch, customer-centric service model ensuring seamless, secure, and professional support for senior stakeholders.

You will be responsible for:

• Owning and evolving the global on-site end-user service model, standards, and governance.
• Ensuring premium, discreet, and responsive support for senior stakeholders and executives.
• Leading and developing the End-User Services team (6 employees + 2 students), fostering a strong service culture and clear performance standards.
• Overseeing vendor-delivered on-site services and driving service quality and continuous improvement.
• Ensuring consistent service delivery across Denmark, the US, and subsidiaries in close collaboration with Service Desk and other digital functions.

Your future team

As part of Enterprise Digital Enablement, you will join a dynamic and diverse organization of approximately 140 global colleagues delivering secure and efficient digital services to more than 5,600 employees worldwide.

You will lead the End-User Services team (6 employees + 2 students), with one direct people manager reporting to you.

You will report to the Head of Enterprise Operations & Infrastructure and be a member of the Enterprise Operations & Infrastructure leadership team.

The position is based at Lundbeck’s Headquarters in Valby, Copenhagen, with responsibility for on-site End-User Services in both Denmark and the US.

What you bring to the team

You are a service-oriented leader with strong executive presence and a passion for delivering exceptional end-user experiences. You understand that high-quality on-site services directly impact productivity, trust, and business performance.

You bring:

• Solid experience leading end-user services in a global, complex, and business-critical environment.
• Proven experience delivering high-touch, customer-oriented support for senior stakeholders and executives.
• Strong stakeholder management skills and the ability to communicate technical matters clearly and professionally to non-technical audiences.
• Experience with end-user devices, workplace tools, access management, and secure working environments.
• Knowledge of service management principles (formal certification is an advantage).
• Experience managing vendors and ensuring consistent service delivery across multiple locations.
• A structured, accountable, and improvement-driven leadership style.
• A relevant degree and 5+ years of experience within end-user services or operations.

Our promise to you  

Lundbeck offers an inspiring workplace, passionate colleagues and a culture characterized as collaborative - a must to successfully bring our treatments through research and development all the way to commercialization and the people who need them. We offer a mix of exciting tasks and numerous development opportunities that are balanced with initiatives focused on your well-being.

You can also learn more about us at www.lundbeck.com or by following us on LinkedIn or Instagram (@h_lundbeck).

Apply now

Can you see yourself in this role? We want to hear from you. Does this sound like your dream job, but you’re not sure if you meet all the requirements? We still want to hear from you!

Upload your CV and include a few lines about your motivation for applying. No separate cover letter is needed. We ask you not to include a photo or personal information that does not relate to your professional experience.

If you have questions or want to hear more, please feel free to contact Claus Berg, Head of Enterprise Operations & Infrastructure at CBER@lundbeck.com.

Applications must be received by March 20, 2026.      

We need every brain in the game – and that includes all brains and the different perspectives we bring to the table. At Lundbeck, we embrace the uniqueness of each employee, and we are committed to building a workforce that is as diverse as the people we serve. Read more about our commitment at www.lundbeck.com/global/about-us/our-commitment/diversity-and-inclusion.

#EveryBrainInTheGame

This job ad is intended for individuals seeking a career opportunity with Lundbeck. We engage with recruitment and search firms where needed on the basis of a written agreement, and we do not accept unsolicited requests of any kind. If you work as a recruitment consultant, you are kindly instructed to refrain from contacting Lundbeck or the hiring manager directly with suggested candidates. If you violate this policy, you do so at your own risk and for your own account, and Lundbeck will not assume any liability nor pay any associated fees resulting from such violation.