Customer Strategy Associate

Retire the ERP.

Light exists to replace factory-era ERPs with software that feels alive. Our Smart Financial Platform gives modern, global companies superpowers—automated accounting, real-time reporting, and financial flows that move at the speed of the business.

We build with our customers, ship fast, and obsess over craft. In a short time, Light has gone from idea to the operating core for leading companies like Lovable, Legora, and Keyshot. People don’t just use Light—they enjoy it.

We’re an early team defining a new software category. Think engineers who love debits and credits, designers who care about reconciliation states, and operators who treat finance as a product. If you’re excited to modernize how the world runs money—one workflow at a time—you’re in the right place.

Backed by world-class investors and advised by industry titans, we’re building category-defining products with the freedom to ship ambitiously and own outcomes.
Come help us make Light the global default for next-gen finance.

Role Overview

We are hiring a Customer Strategy Manager to lead the end-to-end onboarding and implementation of clients onto the LIGHT platform.

While titled “Customer Strategy,” this is a highly execution-driven role. You will own customer onboarding from kickoff to go-live, ensuring structured delivery, stakeholder alignment, and measurable business impact.

This role is ideal for former consultants from:

• McKinsey & Company

• Boston Consulting Group

• Bain & Company

• Deloitte (Strategy / Customer / Monitor preferred)

You will combine strategic thinking with hands-on delivery ownership.

Key Responsibilities

1. Customer Strategy & Onboarding Design

• Define onboarding approach tailored to customer segment and complexity

• Lead diagnostic sessions to understand client objectives and constraints

• Translate strategic objectives into implementation roadmaps

• Identify value levers to accelerate time-to-impact

2. End-to-End Implementation Ownership

• Own the onboarding lifecycle: kickoff → requirements → configuration → go-live → adoption

• Build and manage detailed project plans

• Lead weekly governance and executive updates

• Manage scope, risks, and cross-functional dependencies

3. Client-Facing Leadership

• Serve as primary point of contact during implementation

• Engage senior stakeholders on the client side

• Facilitate workshops and decision forums

• Drive alignment between business and operational teams

4. Internal Cross-Functional Coordination

• Work closely with Product, Engineering, Operations, and Customer Success

• Translate customer needs into structured internal deliverables

• Improve onboarding playbooks and scalability

Candidate Profile

Required

• 2+ years in top-tier consulting (MBB / Tier-1)

• Experience leading workstreams or full project ownership

• Strong client-facing exposure

• Structured program management skills

• Proven ability to move from strategy to execution

Strong Plus

• SaaS or platform implementation experience

• Customer lifecycle or digital transformation projects

• PMO or operating model redesign experience

• Commercial mindset with expansion awareness

What Success Looks Like

• Seamless customer migration onto LIGHT

• Reduced onboarding cycle time

• High activation and retention rates

• Repeatable and scalable onboarding framework

Why This Role

• Direct ownership of strategic client relationships

• Opportunity to transition from advisory to operator

• High visibility with leadership

• Real P&L and customer impact

The Good Stuff

In addition to being part of a great team and working in a really fun and innovative environment, we offer:

💸 A competitive salary + potential stock options
🏝 Generous package of paid annual leave + public holidays in the country where you are based.
🥳 Regular socials and company off-sites (last time was Southern France and next time is in October).
🚀 A huge opportunity for career growth as you'll help shape a market-defining product.

The famous last words

Working at Light means you're embarking on an exciting journey to reshape the future of multinational financial operations. Our cheat-code is that we've built something like this before - and are now doing it again, only better. Our goal is to make global finance effortless and empower companies to make informed decisions.

Join the rocket ship while it's taking off 🚀