French/German-speaking Guest & Host Care team member

Are you passionate about delivering exceptional service, and do you thrive in an international environment where collaboration and problem-solving are at the core? We are looking for a new colleague to join our Guest & Host Care team. With a service-minded, proactive, and solution-oriented mindset, you will help ensure outstanding experiences for hosts, guests, and partners – every single time.

Who is Landfolk?

Landfolk is one of Denmark’s most ambitious startups – but we’re also a movement. Every day, we work to bring people closer to nature, away from the hustle of the city, and into settings where aesthetics, quality, and personality go hand in hand. We carefully curate Denmark’s most unique holiday homes and make it easy, inspiring, and safe to share them with others.

Since our founding in 2021, we’ve grown to around 100 employees based in Aarhus, collaborating with hosts, guests, and service partners from all over the world.

What will you be doing?

As part of our Guest & Host Care team, you’ll play a key role in creating great experiences for everyone using Landfolk – hosts, guests, and partners alike. You’ll work with a complex product where many stakeholders can be involved in a single booking, and where we handle everything from practical questions to more complex issues on a daily basis.

Your responsibilities will include:

• Providing support and guidance via chat, email, and phone in French, German and English
  

• Working closely with colleagues across departments to ensure coherent and effective solutions
  

• Collecting and sharing user insights with our marketing, design, and development teams
  

• Continuously improving our service processes to deliver even better experiences for all parties
  

We’re looking for someone who:

• Thrives in a fast-paced, international team with a high level of complexity
  

• Is a true team player who actively contributes to shared solutions and knowledge-sharing
  

• Is empathetic and able to put themselves in the shoes of hosts, guests, and partners
  

• Communicates clearly, personally, and professionally – both in writing and verbally
  

• Is structured, proactive, and solution-oriented
  

• Has experience in customer service, preferably in a role involving multiple stakeholders
  

• Is fluent in both spoken and written French, German and English

Why choose Landfolk?

At Landfolk, you’ll join a workplace where community, flexibility, and quality are at the heart of everything we do:

• You’ll be part of a passionate team that supports one another – even across borders
  

• A flexible work environment where you can combine working from home with days at our beautifully designed office in Aarhus
  

• Great benefits: delicious lunch arrangement, social events, quality coffee, snacks – and stays in summer houses!
  

• Opportunities to grow and develop in a company with high ambitions and a strong sense of purpose

The position is full-time and based in Aarhus. We conduct interviews on an ongoing basis and recommend submitting your application no later than February 25th, 2026.