Customer Insight Specialist

Job Description

Are you eager to transform customer insights into meaningful impact and ensure the customer’s voice is central to JYSK’s decisions? As a Customer Insight Specialist, you will join our Customer Experience team at the Head Office in Aarhus and contribute to understanding and communicating customer behaviour, preferences, and trends across our international retail organisation.

WHAT WE OFFER YOU
As a Customer Insight Specialist, you will play a key role in collecting, analysing, and sharing customer data to inform strategic decisions. You will collaborate with stakeholders across departments, contribute to diverse projects, and support the ongoing development of JYSK’s customer insight function.

Furthermore, we offer you:

• To take a central role in understanding and communicating customer behaviour, preferences, and broader market trends
• To work on a variety of engaging and challenging customer insight initiatives within an international retail success story
• To influence and enhance how customer insights are utilised across JYSK
• To join a dedicated team that strives to exceed expectations while maintaining a collaborative and supporting work environment
   

WHAT YOUR NEXT JOB WILL BE ABOUT
Your tasks and responsibilities in the job include:

• Leading customer insight projects from start to finish – both qualitative and quantitative – to provide actionable insights for stakeholders across JYSK
• Assessing and applying the most relevant methods to gather valid and applicable insight in cooperation with stakeholders and external partners
• Analysing and interpreting customer data and presenting insights to support decision-making
• Driving our annual brand tracker, ensuring effective execution and reliable results across all JYSK markets
• Supporting the development of the customer insight function by identifying new data sources and improving insight-sharing processes

You can read more about our department here.

WHAT SHOULD YOU BRING
To succeed in this role, you have an analytical and structured mindset. You demonstrate strong drive and ownership, ensuring customer insight projects are delivered successfully from start to finish. You possess excellent business understanding, stakeholder management, and communication skills. You thrive in a dynamic environment where collaboration and mutual support help achieve the best outcomes. Your experience enables you to contribute to establishing and enhancing the customer insights function at JYSK.

We are looking for a new colleague who:

• Has +3 years or more experience in customer insights and data, either internally or as an external consultant
• Has a strong and broad understanding of data sources, analytical tools, and survey methods for getting relevant insights
• Has experience managing projects and cross-functional initiatives
• Possesses strong Excel and PowerPoint skills
• Can quickly understand new business areas and become a trusted customer insight partner across the organisation
   

Additional Information

IS THIS YOUR NEXT OPPORTUNITY? Apply today!
If you have any questions regarding the position, please contact Head of Customer Experience, Anita Rytter +45 2266 8801.

We kindly ask you to only attach your CV. With us, there is no need to write a traditional cover letter when applying for a job.

Instead, when you click “I’m interested/Apply”, you will have the option to write a brief message to the hiring team. If you wish, you can use this space to share your motivation for applying or highlight anything else you feel is relevant.

ABOUT US
We believe our employees are key to our success. That is why we strive to offer development and possibilities of growing and finding new challenges within JYSK. Since our founder, Lars Larsen, opened his first store in Denmark in 1979, JYSK has expanded our global presence with stores and web shops in countries around the world.

Our three fundamental JYSK Values – Tradesman, Colleague and Corporate Spirit – express the behaviour and attitude that we can expect from each other. We trust each other, and we believe in Empowerment and freedom with responsibility. We also take pride in rewarding engagement and a great effort among our employees. With the right attitude, opportunities abound in JYSK.

JYSK wants to include everyone, no matter the age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and experience. Together, we secure our inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Because a great mix of minds, talents and unique personalities makes us a stronger team.

For more information, please visit our career page.

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