IT Service Desk Supporter

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location:  Copenhagen

Language: Danish, English

Do you see yourself as an IT representative for a global organization with colleagues in both Copenhagen, Warsaw and Porto? Do you have a passion for delivering world-class IT support and services? Right now, we at ISS World Services, are searching for our next colleague in Copenhagen who can assist us in lifting the IT tasks globally.

Main purpose for the position:

As an IT Support at Global Service Desk in ISS, you will smooth our operation of systems, provide world-class services and ensure users get the maximum benefit from their tech devices. You will install and configure devices and provide IT Support for the organization. You will be dealing directly with colleagues who have technical issues, such as application issues, email issues, and forgotten passwords but also service requests, like new users, change of users, and procurement of devices.

Your key responsibilities will be:

• 1st and 2nd line support on devices and applications
• Remote meeting room support and assistance
• Continuous improvement of processes and tools
• Receiving and answering Service Desk phone calls
• Log, research, and resolve issues assigned to you in our ITSM platform

Professional Qualifications:

• You should as a minimum have completed a relevant IT education

• Preferably, a minimum of 2-3 years of experience within IT support function from a Worldwide enterprise, but not a must
• Broad knowledge of Microsoft Office & M365 products
• Support of Apple and Android devices
• Experience with Active Directory
• PowerShell experience and knowledge

Personal Qualifications:

• Exceptional communications and customer service skills

• You can quickly create a high-level overview of the task at hand, at the same time while still focusing on the details.
• You thrive with repetitive tasks from time to time
• You are autonomous and take initiatives independently to improve the ways you work, but at the same time appreciate a social and team environment
• You thrive in a work environment, where it can be fast-paced from time to time

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible. Please contact Kamil Foryt -  Head of Local IT Services Support at kamil.foryt@group.issworld.com if you have questions about the position.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.