Posted on: April 29, 2026
Head of Customer Center & Sales — where caring for people and growing the business go hand in hand.
Insurance is about helping a lot. About people. And about creating safety so others can move forward with confidence.
At If, we support customers through some of life’s biggest moments – buying their first car, moving into a new home, or heading out to explore the world. We help ensure they are correctly insured, not only when the unexpected happens, but also in everyday life.
As Head of Customer Center & Sales Denmark, you bring this purpose to life. Through inspiring leadership, strong performance culture, and engaged employees you create customer experiences we are proud of – and results that make a real difference.
About the role
We are looking for a leader to take responsibility for our Customer Center & Sales Denmark and to actively contribute to the Nordic Customer Center & Sales management team.
While you have responsibility for the Danish CC&S operations, you are part of an integrated Nordic CC&S organization, where joint decisions and priorities influence how we operate and develop the business in Denmark. Together, we aim to become the most attractive insurance provider in Denmark following the integration of If and Topdanmark.
You play a key role in shaping a strong, inclusive culture. Together with your leadership team, you create the conditions that enable our advisors to deliver high‑quality advice, excellent customer service, and sustainable sales performance. We believe great results are built on engaged people, clear strategic direction, and leadership founded on trust.
You are responsible for value creation, operational excellence, and financial performance across sales and service operations in Denmark. You deliver on the financial plan for your unit and work closely with leaders across Private Denmark to ensure strong, coordinated results at national level.
During the coming 6–12 months, a central part of your role will be to drive integration across technology, processes, and culture. You will be responsible for adopting new ways of working, ensuring the successful implementation of a new business system, developing scalable processes, strengthening digital sales, and creating a strong link between strategy, people, and performance.
The goal is clear: to create one cohesive customer and employee experience — while maintaining momentum on business goals and results.
We offer
As Head of Customer Center & Sales Denmark you get:
The opportunity to lead a critical business area in the largest insurance company in the Nordics
A high-impact role with significant influence on the company’s future direction
Responsibility for a critical national operation
The opportunity to lead a big business integration transformation
Close collaboration with a Nordic leadership team
A professional, value-driven culture with high ambitions for people, customers and results
An inclusive work environment built on trust and responsibility
About the team
You will be part of the Nordic Customer Center & Sales management team, united by a shared ambition to build a world-class customer center and sales organization across the Nordics. Here we work in close collaboration to develop and scale best practices within areas such as workforce management, competence development, process excellence, flexible ways of working, and advanced analytics.
At the same time, you lead the Danish Customer Center & Sales management team and have leadership responsibility for a nationwide organization of approximately 450 employees, including around 40 leaders across inbound and outbound customer centers and external sales units. Together with your Danish leadership team, you translate Nordic priorities into local execution and ensure performance, engagement, and development across the Danish CC&S organization.
You will be part of a Nordic organization of more than 1,600 professionals across inbound and outbound customer centers as well as external sales units in the Private business area. Together, we handle over 4 million customer contacts each year and play a central role in ensuring customers are correctly insured and well supported throughout their journey.
Who are you?
You are a leader who builds culture through presence, clarity, and consistency. You combine a strong commercial mindset with genuine care for people — understanding that sustainable results require both.
You create engagement and followership by setting clear directions, building trust, and giving people the conditions they need to succeed. Curious by nature, you are open to learning and comfortable sharing both responsibility and insights. You collaborate effortlessly across functions and approach challenges and successes alike with humility and perspective.
Aligned with our values, you share knowledge generously and actively contribute to a strong, transparent leadership culture.
You also bring:
A relevant higher academic or university degree
Executive leadership experience from large Nordic organizations
Strong business understanding combined with a solid analytical mindset
Additional facts and the recruitment process
Application deadline: Screening and interviews are conducted on an ongoing basis. The deadline to apply is 07.05.2026
Application: Please submit your CV via our website. You do not need to attach a cover letter, but feel free to include a few lines in your CV explaining why you are interested in the position
Location: Ballerup
Travelling: Regular presence in all the Danish offices with your employees is expected. In addition, travelling in the Nordic countries is part of your role
Start date: As soon as possible
If you have any questions about the position, you are welcome to contact, Head of Customer Center and Sales, Anna Toikka, on mail anna.toikka@if.fi.
At If, we aim to create a workplace with equal opportunities for all. We encourage everyone to apply regardless of gender, age, background, or any disability. We also recommend that you do not include a photo in your CV.
Applicant information may, within the framework of the law, be reviewed using publicly available sources. Candidates progressing in the recruitment process will be asked to provide references and present a criminal record certificate. Depending on the scope of the role, a credit check may also be conducted for final candidates as part of the hiring process.
We look forward to your application!