Café Manager - Copenhagen Airport

Job Description

As Café Manager, you’ll be at the heart of creating an exceptional guest experience while overseeing the smooth, day-to-day operations of our Nordic-inspired café, seamlessly integrated within the store.

You’ll lead by example—setting high standards for quality, service, and hospitality, while inspiring your team to deliver memorable experiences at every touchpoint. With a strong focus on customer satisfaction, you’ll foster a warm, personalised atmosphere that reflects local culture and embodies the values of our brand. Your leadership will drive team development, operational excellence, and business performance, ensuring your team is well-trained, motivated, and aligned with our café concept. From maintaining product knowledge and service consistency to supporting sustainability goals and promoting a unique local service culture, your role is essential in bringing our café vision to life and leaving a lasting impression on every guest.

Key Responsibilities

• Create a welcoming and attractive café atmosphere personalised to meet the preferences of the customer
• Lead recruitment, training, and development of the café team in collaboration with the Store Experience Manager
• Motivate and guide the team to achieve sales targets and deliver excellent customer service in line with brand standards
• Oversee daily operations, including stock management, ordering routines, and adherence to the café concept
• Champion our brand values and culture, ensuring they are reflected in every customer interaction

Drive sustainability initiatives within the café, aligning with company-wide environmental goals

Qualifications

• Proven leadership experience in a café, restaurant, or other food & beverage environment
• Customer-focused mindset, with a genuine passion for food and drink and a desire to share that enthusiasm with others
• Adaptable and flexible, able to respond quickly to customer feedback, menu changes, and stock fluctuations
• Strong organisational skills, with a track record of leading teams in fast-paced settings to deliver outstanding service
• Excellent communication abilities, both verbal and written
• Supportive leadership style, offering constructive feedback and coaching to help team members grow
• Eagerness to learn, with a proactive approach to personal and professional development
• Comfortable with flexible or irregular working hours, including weekends and holidays

Additional Information

This is a full-time position with a contract of 37 hours a week, starting in August 2025. Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to this, ARKET colleagues also receive:  

• PFA Pension and Health Insurance
• Training, development and open dialogues
• Celebrations and traditions
• Company agreement
• Uniform Allowance 

Inclusion & Diversity  

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.