Overview
Please note that this position is contingent upon the successful award of a contract currently under bid.
Goldbelt Global is a product distribution and logistics company. As such, we provide a complete set of services and training to accompany the sale of all equipment. Goldbelt Global partners with a diverse array of trusted vendors to quickly deliver the products and services needed to fulfill our customers’ missions.
Summary:
The Case Manager Lead provides leadership and oversight to Case Managers supporting the Non-Congregate Sheltering (NCS) and Direct Housing (DH) programs. This role ensures consistent, high-quality delivery of case management services to disaster-affected clients while maintaining program compliance, documentation accuracy, and adherence to FEMA and State guidelines.
Responsibilities
Essential Job Functions:
- Supervise and mentor Case Managers, ensuring case work activities are performed in accordance with program policies, FEMA guidance, and client confidentiality standards.
- Oversee the development, review, and quality assurance of client Transition Plans and Permanent Housing Plans to ensure accuracy, completeness, and feasibility.
- Conduct regular case file audits to confirm compliance with documentation, outreach frequency, and reporting standards within the digital system of record.
- Coordinate and assign caseloads, ensuring balanced distribution and adherence to the established case worker-to-client ratio (1:20).
- Review and approve client notes, Occupancy Agreements, and progress updates entered into the case management system.
- Provide technical guidance to Case Managers regarding complex eligibility issues, documentation requirements, or client barriers to housing stability.
- Support onboarding and training of new Case Managers, ensuring staff understand program expectations, case work protocols, and data entry procedures.
- Maintain communication between Case Managers and program leadership, escalating issues, challenges, or trends impacting client outcomes.
- Facilitate weekly case conferences and team meetings to review client progress, share resources, and discuss best practices.
- Develop and maintain partnerships with FEMA, state agencies, local governments, VOADs, Long-Term Recovery Groups (LTRGs), and other organizations to support coordinated service delivery.
- Maintain a small caseload of high-priority or complex client cases requiring advanced case management support.
- Monitor client compliance trends and report non-compliance cases to management for review and determination.
- Support performance tracking, reporting, and preparation of program metrics for internal and external stakeholders.
- Perform other duties as assigned in support of program operations.
Qualifications
Necessary Skills and Knowledge:
- Strong understanding of FEMA Individual Assistance, Direct Housing, and Non-Congregate Sheltering programs.
- Demonstrated leadership and mentoring skills, with the ability to guide and evaluate case work staff.
- Excellent understanding of disaster case management principles, including intake, triage, eligibility, documentation, and case closure.
- Proficiency with digital case management systems and data quality control.
- Exceptional organizational, analytical, and communication skills.
- Ability to work effectively under pressure and adapt to evolving mission requirements.
- Skilled in stakeholder coordination and maintaining positive working relationships with partner agencies.
- High attention to detail and commitment to compliance and data integrity.
- Empathy, discretion, and professionalism in working with diverse, disaster-impacted populations.
Minimum Qualifications:
- Experience in case management, disaster recovery, housing assistance, or social services, including at least 1 year in a supervisory or lead role.
- Experience in disaster case work or disaster case management, long-term recovery, stakeholder coordination, data reporting, and disaster housing is required.
- Ability to pass a background check.
Preferred Qualifications:
- Bachelor’s degree in Social Work, Human Services, Emergency Management, Public Administration, or a related field.
- Certification in Disaster Case Management or related field.
Pay and Benefits
The annual salary range for this position is $60,000 to $70,000.
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
