Senior Customer Success Manager

Job Description

Are you a senior experienced client relationship manager wanting to help global brands utilize qualitative insights? And do you want to join a team of highly skilled and driven team, who everyday puts the our customer first?

Then our job as Senior Customer Success Manager at GetWhy might be for you.

This is for someone who thrives in ambiguity and isn’t afraid to roll up their sleeves to make things happen. You’ll be partner directly with Lead Strategist and senior leaders across Product, Research, and GTM to create a world class customer experience.

From helping our customers refining workflows and systems to personally jumping in to solve complex client challenges, you will be accountable for ensuring GetWhy delivers exceptional, consistent, high-quality customer engagements and helping clients embed AI-powered qualitative research into how they make decisions year-round.

Who are we?

GetWhy is the enterprise qualitative insights capability partner for companies that want to truly understand people, not just measure them. Powered by embedded AI and rooted in human empathy, we help global organizations bring customers closer to every decision they make.

By combining deep human understanding with scalable, mechanized AI, we enable insights leaders to embed empathy directly into their companies’ workflows, strategies, and go-to-market decisions. This is not AI for research’s sake. It’s AI for human insight, designed to operate at enterprise scale.

For more than a decade, we’ve worked to bridge the gap between companies and consumers, ensuring real human experiences inform innovation, brand, and growth. Our short-term goal is do this by owning the premium, strategic space of embedded AI for human insight partnering with global enterprises across consumer-led categories to build understanding as a durable capability, not a one-off project.

GetWhy is a fast-growing, global scale-up headquartered in Nordhavn, trusted by leading brands including

Heineken, Pandora, Coca-Cola, IKEA and Arla. To fuel our growth, we raised a $34.5m Series A from PeakSpan Capital in 2024, followed by an additional $15m in 2025, the largest non–life science round in Denmark, alongside $8.45m from CIBC Innovation Banking. At our core, we believe the future belongs to companies that don’t just have more data, but more understanding. That’s what we help them gain.

What does the work consist of?
We are looking for a Senior Customer Success Manager with strong executive presence and enterprise experience. You will serve as a trusted partner to insights and marketing leaders at some of the world’s largest consumer brands, driving adoption, impact, and long-term customer success.

Your responsibilities will be:

• Serve as the face of GetWhy for a portfolio of Global Enterprises post-sale, owning relationships from onboarding through adoption, expansion, and towards renewal.
• Lead complex rollouts in close partnership together with our Lead Strategist, establishing a strong foundation for long-term adoption and measurable customer outcomes from day one.
• Drive sustained adoption of GetWhy’s AI powered platform through structured enablement programs, tailored success plans, regular engagement, and proactive usage optimization.
• Act as a trusted advisor to insights and marketing leaders, aligning GetWhy to client goals, uncovering new use cases, and helping teams re-imagine how Consumer Insights are deployed.
• A knack for identifying commercial opportunities, while partnering cross-functionally to help support close renewals and expansion.
• Monitor customer health using metrics to proactively mitigate churn risk and drive retention.
• Collaborate closely with Product, Sales, Strategy, and Marketing to translate client feedback into actionable insights that shape our roadmap, messaging, and go-to-market strategy.
• Support the design, refine, and operationalize GetWhy’s account playbook for scale, we’re building this together. We’re just getting started and your input and execution will not only be appreciated but also expected.

What qualifications will make you succeed in this role?

We are looking for a person who is motivated to be part of a growth journey with an ambitious, highly skilled and enthusiastic team.

We expect you to

• Min. 5 - 6+ years of Customer Success, Account Management, or related experience in a high-growth B2B/B2C SaaS environment, consulting or within the Insights Space.
• A proven track record of driving customer retention, satisfaction, and expansion.
• Exceptional change management, project management, and stakeholder management skills.
• Exposure to Insights and/or Global Enterprise Level industries is a plus; curiosity and the ability to learn complex environments quickly is essential.
• ​​High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act.
• Excellent communication skills: written, verbal, and interpersonal. You can manage high-level conversations with enterprise leaders and roll up your sleeves with hands-on teams.
• A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.
• Comfortable with metrics - driven by data, customer health, and outcomes over process.
• A passion for in-office collaboration as majority of our brilliant team enjoys working from our beautiful Sundkaj HQ, building together on a shared vision.
• Be professionally proficient in English
• Live in, or in proximity of, Copenhagen

What we offer

• A vibrant and international work environment with +50 colleagues across 15+ nationalities.
• A scale-up company with the ambition and potential to become a global leader
• An AI Qual product that is innovative and disrupting in the field of insights
• The chance to work with some of the biggest consumer brands in the world
• A flexible work schedule with opportunities to work from home.
• A newly renovated office in Nordhavn, that recently won Building of the year award, with a stunning waterfront view, relaxation areas, free daily energizers, vitamin shots, snacks, drinks, access to shared Fitness and spinning and a healthy and flexible lunch.
• A full-time position with a starting date as soon as you can.

...and of course, a great team spirit!

How do I apply?

The only thing you have to do is click on the Easy Apply button and upload your resumé or LinkedIn profile before January 30th. If we see a potential match, we will invite you in for a talk in our office to get to know you even better and to tell you more about our company, culture and the role.

So, what are you waiting for? Hit the apply button and let us take the first step in our journey together.

All the best,

GetWhy